Control mission-critical processes proactively with simple, hybrid landscapes, while supporting innovation and business outcomes.
Customer Support
and Success
Explore our offerings
Rely on proactive and preventive support and success plans to drive digital enablement, adoption, and business continuity across all deployment scenarios for SAP solutions.
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SAP Enterprise Support
SAP Preferred Care
Get personalised guidance to improve in-house product knowledge, enhance issue resolution, and keep systems running at peak performance.
SAP MaxAttention
Get the services, methods, and tools you need to run your IT landscape on premise, in the cloud, or in a hybrid environment.
SAP Enterprise Support, cloud editions
Receive a foundational success plan that provides industry best practices and learning resources with any SAP cloud subscription.
SAP Preferred Success
Reduce complexity by accessing resources for fast adoption of cloud solutions, role-based learning, and better incident handling.
Create and execute a winning digital strategy
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Gain 24x7 guidance with next-generation support
Check out how always-on support with live channels and context-sensitive help can provide direct access to proactive and predictive services throughout your implementation.
Drive the IT business with outcome-based delivery
Derive maximum value from your SAP solution investment. Discover the state-of-the-art management platform, SAP Solution Manager, included in your support engagement with SAP.
Demonstrate the value of your digital strategy
Get recommendations and benchmarks on innovation, process improvement, and IT optimisation with a custom report based on your use of SAP ERP and operations performance.
Get the latest news and trends from experts
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Andreas Heckmann
Global SVP and Head of Support Delivery
SAP
SAP
What you can expect from SAP support in 2018
Take a look at what’s in store for intelligent enterprises in 2018. Explore innovations such as machine learning and embedded support.
Wassilios Lolas
Global Head of Customer Lifecycle Value Services
SAP
SAP
How redefined support can help you sleep soundly
Succeed in digital transformation with the tools you need to take advantage of an always-on, proactive, and end-to-end support foundation.
Jens Bernotat
Global VP Support Portfolio
SAP
SAP
How a converged support experience drives success
Check out how you can enable a continuous support experience across on-premise and cloud landscapes along your digital success path.