Support and Success Plans
Achieve End-to-End Customer Success for the Intelligent Enterprise
Join Andreas Heckmann, SVP, Global Head of Customer Success Services, at SAPPHIRE NOW and ASUG Annual Conference to hear about SAP's new approach to customer success and the new generation of tools that help manage lifecycle and value maximisation for the intelligent suite.
Explore our offerings
SAP Enterprise Support
SAP Enterprise Support, cloud editions
Receive the foundational success plan that provides industry best practices and learning resources with any SAP cloud subscription.
SAP Preferred Success
Reduce complexity by accessing resources for fast adoption of cloud solutions, role-based learning, and better incident handling.
Create and execute a winning digital strategy
Gain 24x7 guidance with next-generation support
Check out how always-on support with live channels and context-sensitive help can provide direct access to proactive and predictive services throughout your implementation.
Drive the IT business with outcome-based delivery
Derive maximum value from your SAP solution investment. Discover the state-of-the-art management platform, SAP Solution Manager, included in your support engagement with SAP.
Enable your company’s innovation strategy
See how SAP Innovation and Optimisation Pathfinder helps IT leaders identify relevant SAP innovations to enable performance improvements across multiple lines of business.
Get the latest news and trends from experts
SAP
Drive your digitalization with customer support
Learn how you can enhance customer success management during digital transformation by supporting change management, employee engagement, and executive support.
SAP
Highlight credibility with customer interactions
See what you can do to support customer success management, beginning by equipping yourself with the most up-to-date information on your customers.
SAP
Engage customer success management in the cloud
Explore four key principles that can help you make the most of your cloud investment, from engaging managers to fostering your relationship with IT.