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Premium Success Engagements

Enter a partnership with SAP to secure your business' long-term success with the highest level of collaboration and expertise.

Count on premium-level engagement and personalised service

Access the services, methods, tools, and expertise that you need to succeed in the digital economy – all through the SAP MaxAttention program.

Independent of any crisis, our premium success engagement customers always have the option to receive 100% remote service delivery. To help ensure business continuity, even during difficult times like these, SAP is here for you.

Set the foundation for your intelligent enterprise

Realise the full potential of your intelligent enterprise vision with on-site, premium access to trusted SAP experts, tools, and methodologies that can help deliver your expected outcomes successfully with SAP solutions.

Seize the full economic power of trusted expertise

Explore how an investment in SAP MaxAttention can help boost the success of your digital transformation with faster innovation cycles, smoother implementation experiences, lower operational costs, and increased business benefits.

The new SAP MaxAttention approach

SAP MaxAttention helps you turn your digital concepts into value-based predictable outcomes with precise and dedicated business and technical guidance on SAP solutions – from innovation to run.

Holistic engagement

SAP MaxAttention covers the business and IT demands of your company with one committed team.

Comprehensive portfolio

Across all SAP solutions, covering all deployments – comprehensively – from innovation to run.

Predictable outcomes

Our services adapt efficiently to your business needs and drive the right business  outcomes for your company.

One SAP leadership team across all SAP services

SAP MaxAttention establishes a unique one SAP leadership capability for your service needs. 

Your SAP MaxAttention onsite team will coordinate and orchestrate the different teams to operate as a single source of truth. Depending on your needs, the following key roles will guide you to success.

Services and Support Partner

Services and support partners lead your engagement through all delivery phases. They help determine the best solution based on a holistic understanding of your current state, goals, industry challenges, and key business drivers.

Enterprise Architect

An enterprise architect helps translate your business strategy and goals into SAP solution roadmaps and designs the desired to-be enterprise architecture, providing a consistent experience.

Lead Technical Quality Manager

This person manages the architectural IT aspects of your engagement with a clear focus on system reliability, security, scalability, data integrity, and high performance. Supported by SAP Mission Control Center, this role provides safeguarding for projects and helps ensure operational readiness and smooth go-lives.

Comprehensive service portfolio with predictable outcomes

The SAP MaxAttention services and support portfolio provides easy-to-consume, cumulative levels of engagement personalised to meet your needs. Our approach delivers predictable outcomes, whether on-premise, in the cloud, or hybrid environments, from innovation to run.

Independent of any crisis, we help ensure a 100% remote service delivery for business continuity.

Innovation Services

  • Manage and measure innovation as part of an innovation strategy
  • Lean digital innovation team with ongoing innovation cycles
  • Explore business possibilities and build functional prototypes

Co-Design

  • Minimise modifications/ customisation
  • Actionable plan for value extraction
  • Define value maps and a clear understanding of value metrics

Architecture Planning

  • Architecture design of high-end multifaceted landscapes
  • Target architecture in line with SAP’s product vision
  • Validate technical design of on premise, cloud and hybrid landscapes

Analytics and Data Management

  • Determine areas of improvement and upskill workforce knowledge of new technologies
  • Assess strategy, improve data integration, quality and governance, and design solution
  • Prototype next-generation scenarios, including machine learning, big data, and IoT

Implementation Support

  • Preconfigured setup and ready to-use business processes
  • Develop detailed concept of the technical infrastructure and data migration design
  • Accelerate implementation plan of your transformation project

Cybersecurity and Compliance

  • Technical architecture related to SAP security products and SAP solutions
  • Security and compliance roadmap
  • Identify critical gaps and optimisation potential

PaaS and DevOps

  • Continuous delivery approach monitored with DevOps
  • Learn how to integrate your current landscape with the SAP Cloud Platform
  • Learn how to develop fast and agile state of the art cloud applications

Safeguarding

  • Performance tuning to achieve high performance and high scalability
  • Analyse functional design and architecture and validate functional gaps
  • Define action plans to address risks and issues to performance, technical integrity, and stability

End-to-End Hybrid Operations

  • Faster stabilization phase of high-end solutions
  • Proactive monitoring and alerting
  • Prioritize list of critical areas and road map for the next steps

Accelerated Support

  • Proven secure connections and data for highly regulated industries
  • Guaranteed targeted initial response and resolution time
  • One point of contact with regular alignment and transparency

See how customers are succeeding with SAP

Innovating finance at the speed of business change

Find out how Paypal meets its fiduciary responsibilities while keeping pace with rapid-fire product innovation and exploding data volume. 

Customising the inventory management system

Get insights on how eBay handles current ticket inventory and paves the way for future expansion. 

Additional Resources

Introducing SAP Transformation Hub

The SAP Transformation Hub is a team of highly skilled experts and enterprise architects who support architecture planning services with best-in class expertise to SAP MaxAttention customers. 

Get the latest news and trends from experts

Shane Paladin
President of Services
SAP

Innovation litmus test: Is it creative and empathetic?

Get to know Shane Paladin’s thoughts on innovation that continue to resonate as SAP works toward our customers' success. 

Derek Prior
Non Executive Director
Resulting Ltd.

Get the most value from SAP MaxAttention services

Find out how our customers have benefited from SAP MaxAttention services, and learn best practices on how to leverage SAP MaxAttention services for your business. 

Christian Leja
Director of SAP MaxAttention Solution Marketing
SAP

SAP MaxAttention and the Intelligent Enterprise

Discover the opportunities ahead for your business and get a real-world view of focus topics that can help you acquire the foundation and capabilities of an intelligent enterprise. 

Questions? Get in touch!

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