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Small and Midsize Business Management Software

Navigating disruption today, planning for tomorrow

Watch our topical webinars about plans and best practices that SMEs will need to successfully navigate the next few months.

Keep business moving

Learn what SAP is doing to help employees and businesses – of all sizes – in this time of global disruption.

Keep your customers happy with CRM for small and midsize businesses

Create a seamless customer experience (CX) with cost-effective, cloud-based technology that builds customer trust and loyalty. Unify data and streamline end-to-end processes – from marketing to e-commerce and service – for increased efficiency and lower cost and risk for the business.

SAP Customer Data Cloud

Provide secure digital experiences that put consumers in control of their preferences and personal data. With SAP Customer Data Cloud solutions, your growing business can boost customer retention, brand loyalty, and lifetime value by creating trust with transparency and facilitating compliance with data protection laws.

SAP Marketing Cloud

Gain deeper customer insights to deliver personalised and relevant experiences across all channels throughout the entire customer journey. With a single, unified platform, SAP Marketing Cloud solutions help centralise marketing data and activities, segment lists, personalise offers, and deploy cost-effective campaigns.

SAP Commerce Cloud

Give a consistent customer experience across all channels – from e-commerce, mobile, chat, and social platforms to contact centres and stores. With SAP Commerce Cloud solutions, your growing business can support data-driven customisation, cost-effective order management and fulfilment, and real-time inventory management.

SAP Sales Cloud

Engage customers throughout the buying journey in more meaningful ways by harnessing in-the-moment information. With SAP Sales Cloud solutions, your sales teams can acquire the insights they need to engage relevant customer interactions and accelerate productivity and sales performance for your growing business.

SAP Service Cloud

Provide personalised, high-value customer service before, during, and after a purchase. SAP Service Cloud solutions connect your service agents with the right expertise and tools at the right time, so they can deliver the service your customers expect through self-service sites, call centres, or field service.

SAP Upscale Commerce

Create rich, mobile-first shopping experiences and deploy them quickly by using our software-as-a-service (SaaS) commerce solution. Launch new products and test markets and pop-up stores with intuitive mobile apps and progressive Web stores optimised for mobile, Web, tablet, and desktop devices.

Get a reputation for exceptional customer experiences

Evolve your customer engagement for business continuity

View an on-demand webinar for a discussion of how the current crisis is impacting the way customers conduct business globally and how it will reshape customer engagement for years to come. Get suggestions on how midsize companies can build experiences to complement changing customer expectations.

Deliver experiences that customers trust

Ensure engaging experiences during moments that matter most to your customers by using SAP C/4HANA to unite the power of experiential and operational data.

Re-think business models to meet expectations

Learn how midsize companies are moving to experience centric business models to address rising customer expectations in this excerpt from a webinar based on IDC’s prediction of the top six trends impacting midsize companies in the 2020s.

See how SME customers are succeeding with CRM solutions from SAP

Expanding the business by moving customers online

See how Professional Plumbing Group is accelerating its growth in online sales and creating a solid platform for e-commerce. 

Enabling ambitious growth and expansion

Hear how Williams Medical Supplies is meeting its B2B and B2C customers’ needs across various channels with a cloud platform.

Supporting growth with a digital platform

Discover how UK retailer Dreams is supporting its rapidly growing business in the cloud to energise long-term, profitable growth.

Ready to get started with CRM and CX solutions? SAP partners can help

Count on an ecosystem of more than 19,800 partners to find the expertise you need to resolve your specific challenges – in your language, region, and industry.

Find an SAP partner

Buy, build, implement, service, and support the SAP solution that best fits your unique needs with SAP partners you can trust.

Get SAP-qualified partner-packaged solutions

Adopt integrated solutions that are built, sold, and supported by an SAP partner – applying our market-leading software, innovations, and intellectual property.

Connect with us

@SAPSmallBiz

@SAPMidsize

Questions? Get in touch!

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