Omnichannel Service
By providing fast, reliable, and personalised service across channels, you can
increase customer satisfaction and keep them coming back for more.
Agent Experience
With fast access to the right information and insights, your service teams are well-positioned to increase first-contact resolution rates and boost customer satisfaction.
Service Intelligence
By automating and accelerating service processes and supporting agents in their work, you can provide better, faster service responses and outcomes.
Case Designer and Case Management
The right tools, information, and support can help your agents resolve customer service issues quickly and effectively to build relationships that last.
Connected Enterprise
Breaking down system silos and activating your entire enterprise can help you speed up issue resolution and deliver on your brand promise.
Customer Service Agility
By staying agile in changing situations, you can quickly adjust your customer service when needed.
SAP Service Cloud Version 2, utilities add-on
Enhance your customer service processes with an end-to-end solution tailored to the utilities industry
Exceed customer expectations with swifter service
Improve service efficiency, accelerate time to resolution, and increase resilience with
modern, scalable, cloud-native customer service software that connects to back-end and utilities-specific processes from SAP solutions.
Exceed customer expectations with swifter service
Improve service efficiency, accelerate time to resolution, and increase resilience with
modern, scalable, cloud-native customer service software that connects to back-end and utilities-specific processes from SAP solutions.
Explore the latest release highlights and product road map
Release highlights
Find out about changes and updates in the latest release of SAP Service Cloud.
Product road map
View the SAP Service Cloud product road map and explore planned innovations and future features and functionality.