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SAP Field Service Management

Connect the entire field service management value chain with innovative technology and a deep understanding of customer needs.

Resolve customer issues quickly with end-to-end field service management


Provide an effortless, proactive service experience and enable efficient servitization models. The SAP Field Service Management solution empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things.

  • Cloud deployment
  • Customer self-service processes
  • Simplified scheduling and dispatching
  • Real-time analytics and reporting

Key Benefits

Improve first-time fix rates

Deploy mobile technology and AI-based recommendations to quickly locate the best technicians and ensure the right parts are available to avoid repeat visits.

Harmonise field service processes

Accelerate service execution by integrating front-office and back-office processes and enabling effective collaboration while keeping customers informed.

Cut field service costs and increase revenue

Increase customer satisfaction and revenue by boosting productive time, allocating service teams efficiently, and making decisions based on real-time analytics.

Key Capabilities

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Real-time field service metrics

  • Make decisions and recognise issues quickly with standardised and customised analytics and reports
  • Observe and analyse key performance indicators that are critical for your tasks and business 
  • Meet the requirements of service-level agreements (SLAs)

Mobile and desktop reporting

  • Gain a 360-degree view of your customers, connected products, and service staff – all in a single data hub
  • Access dashboards and graphically enhanced reports on mobile devices, desktops, and offline sources

individualised reports and invoices

  • Create complete service reports on site
  • Upload invoice reports into ERP software automatically
  • Send invoices to customers automatically from the ERP system

AI-enabled scheduling

  • Prioritize important service calls and manage complex shift schedules 
  • Optimise scheduling, planning, and dispatching in real time with AI-based tools 
  • Customise your planning list and view the information that is important for you 

What are analysts saying?

Transforming service management to tap into new revenue and sustainability

Learn how you can sharpen your competitive edge and achieve your sustainability goals with innovative product-as-a-service models in this white paper from Copperberg.

Build a business case

Lead as industries shift from products to services

Find out how you can thrive in the changing services market by focusing on outcome-based models and sustainable enterprise servitization.

Rethink and enhance global customer service

Learn how Bosch Rexroth digitalised field service management to boost the efficiency of service calls and improve productivity.

Technical Information

This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any Web browser.

Installation and setup

Follow the setup instructions so you can start running your SAP software quickly and confidently.


Optimise configuration of SAP Field Service Management Software with our comprehensive configuration guide.


Find out how you can seamlessly integrate SAP Field Service Management Software with your existing IT landscape.

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.


Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.


Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Security and compliance

Focus on your business and customer relationships, while keeping your data safe and reliable. SAP takes a proactive, predictive approach to maintaining compliance and data security in the cloud and within an on-premise data centre.

Questions? Get in touch!

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