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Grant access to relevant HR policy information

Eliminate the need for tickets or calls to HR by providing contextual information to solve employee issues.

  • Provide easy access to your HR knowledge base 
  • Generate search results based on where employees are within the system
  • Display information based on geographical location and role
  • Give feedback on the quality of the information

Provide quick access to HR experts from any device

Allow employees to contact HR using their preferred channel.

  • Submit a ticket from any desktop or mobile device
  • Call HR directly
  • E-mail an HR expert

Streamline HR ticket processing

Give HR experts access to the employee information they need to quickly address issues and resolve tickets.

  • Use workflows to route issues to the right person or group
  • Protect employee data with permission controls
  • Collaborate with other agents on complex cases
  • Resolve issues with a shared knowledge base

Meet your service level targets

Get insight into service levels, common issues, and the quality of resolutions provided with embedded HR service analytics.

  • Analyse employee interactions and issues
  • Measure and improve HR service quality
  • Run predefined compliance reports for service level agreements

View a product demo

Empower your employees with self-service

See how employees can create or check status of an HR ticket from any device.

Enable HR agents

Give HR experts the information needed to resolve issues, route requests, and adjust employee records immediately.

Monitor your employees' experience

See how HR can gain insight into top issues and performance of HR agents.

Get higher value with end-to-end HR capabilities

SAP SuccessFactors Employee Central

Modernize and automate your core HR processes and get flexible tools for employee profiles, time tracking, benefits administration, and more.

SAP SuccessFactors Employee Central Payroll

Gain better control of your payroll processes to help ensure your workforce is paid accurately and on time.

SAP SuccessFactors Visa and Permits Management

Reduce the complexity of managing employee visas and work permits during an international expansion and ensure you have the right people on board.

Our customers

See what our customers are saying about SAP SuccessFactors Employee Central Service Center.

What are analysts saying?

Gartner named SAP a Leader in 2019 Magic Quadrant for Cloud HCM Suites

Once again, SAP is positioned in the Leaders quadrant for cloud human capital management (HCM) suites for enterprises with more than 1,000 employees.

Partner Ecosystem

Get the service and support you need to meet your enterprise goals by working with SAP SuccessFactors solution partners.


Find SAP partners who can help you choose, buy, implement, integrate, and manage your SAP SuccessFactors solutions.

SAP App centre

Discover, try, buy, manage, and deploy trusted partner applications that extend your existing SAP SuccessFactors solutions.

Expert services and support

Get the support you need to expertly run, use, and maintain your SAP SuccessFactors solutions.

Service offerings

Drive innovation, accelerate your migration to the cloud, and simplify your digital HR transformation with services and support offerings from SAP.

Support offerings

Rely on proactive, predictive, and preventive support across all deployment options and use new technologies to realise your business goals quickly. 

Training and Enablement

Achieve your strategic goals with the right knowledge and employee experience.

Train where it suits you best

Training courses are available at select SAP offices, your own location, and online to meet your needs and preferences.

Empower your team

Role-based training equips your team with the knowledge needed to adopt and optimise SAP solutions quickly and effectively.

Access the latest resources

Comprehensive, up-to-date resources are available when you need them by accessing SAP Learning Hub with a subscription.

Get started

Get started with SAP SuccessFactors Employee Central Service Center

  • View how-to videos on using software features and functions
  • Watch Webinars and attend expert events for the latest updates, insights, and advice
  • Get information about our releases, service availability, and support
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