Manage all your support needs in one place, on any device
An all-in-one portal to handle all your support and change management needs. Raise and handle support tickets, track changes/issues, and get a transparent overview of your support landscape. Built on the SAP Business Technology Platform using SAP HANA DB, allowing it to work separate from an SAP system.
Overview
Control over your support process
Gain complete control over your support process. Define your clients, projects and staff and drive your support ticket process to streamline your issue resolution efficiency.
Action your incidents from anywhere
Designed with the end user in mind. Use the applications anywhere, on any device. With simple and responsive designs whether you are using a desktop device or a mobile phone, allowing a consistent, intuitive user experience.
Take control of your support
Define SLA's for support priorities and track metrics such as SLA breaches and more in our simple but powerful issue log reporting application. Drill down into detail per ticket and export all to excel if desired.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry
Compatibility
Works with
Features
Raise Incidents with ease
A simple application where users can raise tickets, whether they be development/change requests, application issues, access issues or any other topics you wish to track. Enter incident details, test data and attachments, to provide accurate detail to the assigned agent.
Update your incidents from anywhere
Update and track your incidents. View all incidents related to you, whether you are the user who raised them, or the agent who is assigned to them. Chat with the agent or ticket raiser to provide updates and details, or add additional test data or attachments.
Analyse your support
Admins can use the powerful Incident log for all reporting purposes. Access basic information such as number of incidents open by status, down to the detail of tickets by resolution time and SLA breaches. Also includes a detail section to view the detail of all incidents and or export to excel.
Plans and pricing
App only edition
Deploy our applications to your existing SAP Business Technology Platform and SAP HANA Cloud environment.
Includes 100 Users Price unavailable in this region- Minimum contract 1 month
Deploy our applications to your existing SAP Business Technology Platform and SAP HANA Cloud environment.
Includes 100 Users Software as a Service edition
This edition comes with the SAP Business Technology Platform and SAP HANA Cloud included in the price. As well as Identity auth and runtime/bandwidth.
Includes 100 Users Price unavailable in this region- Minimum contract 1 year
This edition comes with the SAP Business Technology Platform and SAP HANA Cloud included in the price. As well as Identity auth and runtime/bandwidth.
Includes 100 Users
