Smart CX for Enterprises
Improve digital engagement with your Enterprise Customers online and through mobile devices. Establish two-way, real-time and personalized communication in the areas of account management, management of meters and site portfolios, monitoring of energy usage & quality. Proactive alerts and multichannel notifications increase customer satisfaction and reduce call center volumes and work loads of key account managers.
Overview
Improve customer engagement for utility enterprise customers
Utility's commercial and industrial customers now also can manage their large accounts with a large amount of meters and sites in one engaging digital experience. Tailor-made functions to like grouping of hundreds of accounts, sites and meters into portfolios and bulk operations for bills, payments and usage analysis allows the Enterprise customer complete overview and control. Personalized alerts and notifications ensure timely follow-ups.
Improved billing and payment experience
Monitor hundreds of bills on the level of individual or multiple accounts or portfolio of sites and meters. Easily manage payments in bulk for multiple portfolios using traditional or new ways of digital payments.
Increase interest in digital payments and grow program enrolments like auto pay
Delivers customers with enhanced visibility into their bills, payment behavior, energy consumption through intuitive, rich overviews, reports and personalized alerts. This increases the number and quality of interactions between the utility and its commercial and industrial customers via digital channels and leads to increased awareness of what else the utility can offer for example in terms of programs like auto pay.
Details
Solution type
Extensions and Add-ons
Industry
Utilities
Compatibility
Works with
Features
Empower and engage enterprise customers through a tailor-made digital experience
Commercial and industrial customers communicate seamlessly with their service provider, empowered to manage their large accounts, sites and meters in one engaging digital experience. Bulk operations in various areas provide ease-of-use and get keep the accounts in good standing with limited effort.
Omnichannel alerts and notifications
Ensuring smooth communication between customer and utility through email and text. Enterprise customers can set notification preferences at the portfolio and account level and stay informed at all times receiving regular updates or alerts should a situation require more immediate attention.
Take advantage of bulk payments & usage analytics for multiple site portfolios
Pay multiple portfolios of sites at once using bulk payments. Use additional payment modes such as one-time payment & auto pay enrolment, view bill history, and raise queries. Aggregate usage analytics allow monitoring of entire sites or meters individually on an hourly, monthly, seasonal interval.
