Easily run your business by successfully managing your relationships with your dealers
Dealer Portal solution for SAP Customer Experience is a cloud-based high tech industry (such as IC Design, manufacture, OEM etc.) solution which manage the business relationship with your dealers into a single platform, which making it easier than ever to run your business.
Overview
Increase customer satisfaction
According to the Dealer portal solution, while customers want and expect to be able to self-serve, only a third of companies offer some form of self-service. Adopting a customer portal allows businesses to increase customer satisfaction and improve retention by delivering on.
Boost agent productivity
A customer portal takes some of the pressure off agents and allows them to focus their attention on more urgent issues by empowering customers to find resolutions on their own. Customers can also review their previous conversations with support.
Easily upload files
Bulk Upload files for sales activities, sales forecast, delivery info to your customer portal faster and more conveniently. Upload multiple files at once, directly into your browser, via simple drag-and-drop.
Details
Solution type
Extensions and Add-ons
Industry
Industrial Manufacturing, High Tech
Compatibility
Works with
Features
Customer 360 management
Integrate with SAP C4C to manage the customer basic info, contact info, price info, order info etc. Share the data with Customer 360 Insights, which applies synthesis, reasoning, and perspectives to personalize the customer.
Sales visit bulk upload
Bulk upload the sales visit activities with Excel template in an easy way. The bulk upload spreadsheet lets you collect information for multiple customers in one place, and upload the data in one go.
Sales forecast
Upload the sales forecast by Dealer and Channel Sales Rep./ Manager could manage to approve the sales forecast. The bulk upload spreadsheet lets you collect information for multiple customers in one place, and upload the data in one go.
