Evolve omnichannel experiences at the right pace
Benefit from convenient and industry expertise
Telco industry solutions from SAP are designed to elevate your managers’ and users’
decision-making experience.
Scale and thrive with business subscription models
Create a unified, cross-channel experience for your customers – from in store to online, mobile, and beyond – with an exceptional subscriber onboarding and lifecycle experience.
Deliver impressive and consistent customer journeys
Reinvent the customer experience by laying an agile, scalable, and AI-enabled foundation to drive effective e-commerce strategies that turn engagement into a competitive advantage.
What our customers are saying
See how our customers invested in capabilities that modernized their operations
while driving value.
100% digitalised customer journey
Check out at how VOO built a mobile-first experience that meets the needs and expectations of its millennial customers.
One e-commerce platform to service Latin America
Take a look at how Liberty Latin America provides a unified e-commerce experience that meets unique regional needs.
30% more-efficient checkout process online
Explore how Tessco smoothed its purchasing process for customers with a combination of cloud-based e-commerce and ERP.
See SAP Commerce Cloud, telco and utilities accelerator
Watch these two-minute videos to learn how to support your customer needs with a
cloud-based accelerator developed for telco and utilities industries.
Amaze your customers by taking their shopping experience to the next level.
Discover how the industry-specific tools from SAP Commerce Cloud, telco and utilities accelerator can help your telco business.
Consider how telco providers overcome pricing challenges with SAP Commerce Cloud, telco and utilities accelerator.
Find out how you can resolve growing demand for hyperpersonalisation
with SAP Commerce Cloud, telco and utilities accelerator.
Offer better value to customers through personalised pricing and discounts with SAP Commerce Cloud, telco and utilities accelerator.
Create a customer experience that is smooth and captivating with SAP Commerce Cloud, telco and utilities accelerator.
Explore a solution specifically designed to address challenges around telco hierarchical carts.
Find out how to you can impress customers to help them make immediate purchase decisions.
Maximise your customer retention efforts with specific features from SAP
Commerce Cloud, telco and utilities accelerator.
Reimagine your customer's experience by giving them the tools to own and manage their services and products as they want.
Learn about the importance of standardised architectures for telco providers and how SAP implements TM Forum APIs.
Turn one-time customers into lifelong customers by creating a subscription service model with SAP Commerce Cloud, telco and utilities accelerator.
Grow your telco business with our customer experience solutions
Boost profitability with insights and intelligence
Accelerate issue resolution and increase profitability by connecting customer service operations to the entire value chain with the SAP Service Cloud solution.
Deliver personalised engagements
Reach millions of customers during moments that matter with relationship-building interactions enabled by the SAP Emarsys Customer Engagement solution.
Power customer centricity with enterprise insights
Unify data, engage customers in real time and contextually, respect data privacy, and uncover new revenue opportunities with SAP Customer Data Platform.
Find more telecommunications solutions
Learn more about industry trends, challenges, and opportunities, and explore our full range of SAP solutions to meet all your business needs.