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Deliver great experiences in the utilities market

Engage utilities customers with exceptional experiences to build relationships, generate revenue, and increase profitability.

Building relationships is the future of utilities

Lead by engaging prosumers with new products and services and great customer experiences in relationship-driven markets.

20 %
Outside disruption

By 2020, non-utilities and digital disruptors will seize 20% of the retail energy market.

85 %
Innovation and transformation

By 2019, 85% of the G2000 utilities will have a business unit or separate company to speed up innovation and transformation.

50 %
Customer experience budget

In 2018, energy suppliers dedicated 50% of their CX IT budgets to digital channels, marketplaces, and personalised services.

Enhancing the prosumer digital experience

Engage the prosumer by placing digital experiences and value at the forefront in creating meaningful customer relationships.

Improve experiences with machine learning

Learn how new services are emerging that combine smart technology with recent business trends in this innovation showcase that demonstrates the power of SAP Customer Experience and machine learning in context of the government-funded project ENERA.

Empower prosumers with self-service capabilities

Deliver the convenience and flexibility of self-service that prosumers want in a digital, mobile-first world. SAP solutions help utilities provide self-service capabilities that improve customer experiences and increase operational efficiency.

See how transformation begins (and continues) at home

Find out how IoT, machine learning, and AI are making our homes smarter, and why this is only the beginning. Noted SAP futurist and innovation evangelist, Tom Raftery, explores what this means for utilities and other industries.

Delivering exceptional customer experiences

See how real-world utility companies use solutions by SAP to engage prosumers and provide great customer experiences.

Moving to the cloud with SAP solutions

See how REWAG transforms CRM processes and gives salespeople timely and relevant information to deliver personalised service.

Engaging customers with self-services

Learn how OG&E delivers a great customer experience through multichannel self-services designed for utilities. 

Preparing for the future with SAP for Utilities

Find out how UGI Utilities improves service by using innovative technologies to integrate operations and communications worldwide.

Growing relationships with great experiences

Leverage the digital core to build prosumer relationships through continuous personalised engagement and customer centricity.

Personalise the customer experience

Support great front-office experiences by leveraging back-end information, as in this fictionalized story that shows how the utility company Flash Energy adds value and improves customers’ lives by using existing SAP Customer Experience solutions.

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