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Service

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At a Glance Plans and Pricing Technical Information Get Started

Provide great service and earn customer trust

Deliver fast and reliable service experiences that build customer loyalty.

The secret to growth in challenging times? Align sales and service.

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SAP Customer Experience Live: Discover how to build loyalty with great service

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Service Solutions from SAP

Provide great service experiences through your contact centre and in the field.

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Customer Hub View in SAP Service Cloud

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SAP Service Cloud

Deliver personalised service experiences and enable fast resolutions across channels.

 

SAP Field Service Management

Resolve customer issues quickly with end-to-end field service management.
 

Unify customer service experiences with SAP Service Cloud

Streamline processes for answering customer questions and resolving issues with comprehensive service solutions.

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Customer Service Timeline in SAP Service Cloud

Mobile Self-Service Functionality for Field Services

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  • Reduce customer efforts with intuitive self-service options 
  • Resolve customer issues quickly in the contact centre
  • Provide fast resolutions in field service 
  • Increase customer service efficiency with intelligent technologies

Deliver fast, personalised customer service

Enable contact centre agents to provide fast, accurate answers and quick resolutions.

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Live Chat Functionality in SAP Service Cloud

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  • Provide great omnichannel customer service
  • Create, route, and solve tickets efficiently with a unified agent desktop and flexible ticketing tools
  • Save time and reduce routine tasks with AI- driven service intelligence
  • Help your agents solve issues quickly with contextual knowledge management

Provide speedy and reliable field service

Fix customer issues quickly on the first visit with a comprehensive field service management solution.

  •  Accelerate service execution with AI-supported scheduling and dispatching
  • Empower your technicians with mobile tools and access to information
  • Provide proactive and predictive maintenance with the Internet of Things
  • Expand service teams with crowd service

See how customers are succeeding with SAP Service Cloud

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SAP Service Cloud Resource Center

Customer Stories Webinars and Product Videos Industry Research and Product Information
Customer Video
MULTIVAC

Hear how a global provider of integrated solutions for packaging and processing transformed its field service.

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Customer Video
Weiss Technik

Learn how a manufacturer of environmental simulation systems streamlined manual field service processes.

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Customer Story
Rolls Royce Power Systems AG

Learn how an engine manufacturer increased customer loyalty and tapped into new business opportunities by aligning sales and service.

Read the story
Customer Story
VINCI Energies

See how VINCI Energies streamlined its operations with next-generation ERP software and a service cloud solution to become an intelligent enterprise.

Watch the video
Customer Story
Orchard Machinery Corporation

Hear how Orchard Machinery Company is serving customers faster by streamlining operations and cutting costs with better field service management.

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Customer Story
DuluxGroup

Check out how DuluxGroup’s B&D Group used intelligent technologies to automate service processes and accelerate resolutions. 

Read the story
Customer Story
INICOM Service GmbH

Learn how this German professional services company reduced administrative overhead by 90%.

Read the story
Customer Video
Productos Metalúrgicos

Hear how a leading distributor of hardware and vehicle parts deployed SAP solutions to improve customer and employee experiences.

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Video
Streamline field service with an integrated solution

See how integration of SAP S/4HANA and SAP Field Service Management makes processing service orders more efficient.

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Video
Taking an integrated approach to field service

Integrate front-office engagements with back-office processes to increase customer satisfaction.

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Video
Increase customer loyalty with service CRM

Learn how AI-driven, real-time customer insight improves customer experience.

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Video
How to provide flexible field service that scales

Learn how to create smooth field service processes that provide fast resolutions.

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Webinar
Reimagine sales and service with guest Forrester

Transform your sales and service capabilities as you look ahead to the future.

Watch the webinar
Webinar
Digital transformation and the new normal in manufacturing

Learn how organisations are accelerating modernization of their field service to win customer trust.

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Webinar
Turn customer service into an amazing experience

Improve customer satisfaction, boost net promoter scores, and reduce operational costs by applying expert insights from IDC. 

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Webinar
Create perfect service moments that build loyalty

Discover how SAP Service Cloud and Experience Management solutions from SAP help you win over customers by creating perfect service moments across all touchpoints.

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Video
Make service a key differentiator of your brand

Discover the power of SAP Service Cloud.

Watch the demo
Webinar
Redefine field service to live up to your brand promise

Find out how you can deliver superior customer experiences.

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Webinar
Five steps for turning field service into a profit centre

Get practical advice on making the shift from a cost centre to a profit centre.

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Webinar
Lost in your service silos?

Hear how you can harmonise your processes for field service success from the Service Council and SAP.

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White Paper
Align sales and service to deliver customer value

Get insight from IDC into how breaking down silos improves customer experience and fuels business growth.

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Solution Brief
Unlock the power of sales and service

Discover how you can boost customer retention and accelerate growth by connecting sales and service on a unified platform.

Read the solution brief
Toolkit
Unleash the power of field service

Empower your teams to deliver excellent customer service by providing them with the right data at the right time and place.

Get the toolkit
White Paper
Fundamentals of modern field service management

Get an overview of field service management and learn how new technologies such as AI are revolutionising it.

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Industry Report
Harmonise processes for field service success

Learn how aligning your field service processes reduces costs and improves customer satisfaction.

Read the report
Solution Brief
Create the right service moments

Discover how SAP Service Cloud solutions provides true omnichannel support to build customer loyalty.

Read the solution brief
White Paper
Turning field service into a profit centre

Find out how you can generate field service revenue by putting customers first and empowering your team.

Read the paper
White Paper
How to choose the right field service solution

Learn top considerations when selecting a field service management solution and mistakes to avoid.

Read the paper
Solution Brief
Build first-class field service operations

Learn how to transform your field service with the SAP Field Service Management solution.

Read the solution brief
White Paper
Win utility customers’ hearts and minds

Read the IDC white paper to learn how to begin delivering experiences that build relationships and increase profitability.

Read the white paper
Analyst Report
Drive customer loyalty for utilities with exemplary service

Get practical step-by-step guidance in delivering outstanding omnichannel customer service experiences for utilities customers.

Read the IDC report
White Paper
Win customers with effortless field service experiences

Learn how to earn loyal customers and grow your business by creating perfect service moments.

Read the white paper
White Paper
How to revolutionise field service with crowd service

Harness the power of the gig economy to deliver exceptional customer service.

Read the white paper
Analyst Report
Fill the field-service talent gap with crowdsourcing

Meet customer needs better by applying the latest best practices to optimise your use of on-demand technicians.

Read the Aberdeen report

Training and Certification

Realise business results fast with expert-led training, hands-on experience, and best practices for SAP Service Cloud.

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Train where it suits you best

Training courses are available at select SAP offices, your own location, and online to meet your specific learning needs and preferences.

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Empower your team

Role-based training equips your team with knowledge needed to adopt and optimise SAP Service Cloud quickly and effectively.

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Access the latest resources

Comprehensive, up-to-date resources are available when you need them by accessing SAP Learning Hub with a subscription.

Start your learning journey

Find the best training and certification for you and your team using our visual learning guides. Plan your learning journey to get started quickly.

Get started with SAP Service Cloud

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  • View how-to videos on using software features and functions
  • Watch Webinars and attend expert events for the latest updates, insights, and advice
  • Get information about our quarterly release cycles, service availability, and cloud support

SAP Customer Experience Services

Transform your business faster with services and support from SAP.

Get an overview of services for SAP Service Cloud solutions and discover how we can help you address key aspects of your project, enforce best practices, and set up your own operations for ongoing success.

Partner Ecosystem

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Benefit from specialist expertise to guide your SAP Service Cloud project. SAP Customer Experience solution partners provide the service and support you need to meet your enterprise goals.

Support the end-to-end customer journey

Explore the other cloud solutions in the SAP Customer Experience portfolio.

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SAP Customer Experience solutions

See how the SAP Customer Experience solutions bring together customer data, machine learning technology, and microservices to power real-time customer engagements across sales, service, marketing, and commerce.

*Gartner, Magic Quadrant for Field Service Management, Jim Robinson, 16 April 2019.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.

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