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Service Solutions from SAP

Provide great service experiences through your contact centre and in the field.

SAP Service Cloud

Deliver personalised service experiences and enable fast resolutions across channels.

SAP Field Service Management

Resolve customer issues quickly with end-to-end field service management.

Deliver fast, personalised customer service

Enable contact centre agents to provide fast, accurate answers and quick resolutions.

Provide great omnichannel customer service
Create, route, and solve tickets efficiently with a unified agent desktop and flexible ticketing tools
Save time and reduce routine tasks with AI- driven service intelligence
Help your agents solve issues quickly with contextual knowledge management

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Provide speedy and reliable field service

Fix customer issues quickly on the first visit with a comprehensive field service management solution.

Accelerate service execution with AI-supported scheduling and dispatching
Empower your technicians with mobile tools and access to information
Provide proactive and predictive maintenance with the Internet of Things
Expand service teams with crowd service

Learn more about SAP FSM

See how customers are succeeding with SAP Service Cloud

SAP Service Cloud Resource Center

Empower your service teams to deliver great customer experiences

Discover how intelligent technologies help customer service organisations build customer loyalty and drive business growth.

Watch the video

Break down silos to deliver customer value and fuel growth

Learn how connecting sales and service drives customer loyalty, retention, and revenue in this Webcast with guest IDC.

Watch the Webcast

Reimagine sales and service with guest Forrester

Transform your sales and service capabilities as you look ahead to the future.

Watch the webinar

Digital transformation and the new normal in manufacturing

Learn how organisations are accelerating modernization of their field service to win customer trust.

Watch the webinar

Turn customer service into an amazing experience

Improve customer satisfaction, boost net promoter scores, and reduce operational costs by applying expert insights from IDC.

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Create perfect service moments that build loyalty

Discover how SAP Service Cloud and Experience Management solutions from SAP help you win over customers by creating perfect service moments across all touchpoints.

Watch the webinar

Make service a key differentiator of your brand

Discover the power of SAP Service Cloud.

Redefine field service to live up to your brand promise

Find out how you can deliver superior customer experiences.

Watch the webinar

Five steps for turning field service into a profit centre

Get practical advice on making the shift from a cost centre to a profit centre.

Watch the webinar

Lost in your service silos?

Hear how you can harmonise your processes for field service success from the Service Council and SAP.

Watch the webinar

The Sales and Service Imperative

Get this IDC Infographic to see how bringing sales and service together improves customer service.

Read the infographic

Align sales and service to deliver customer value

Get insight from IDC into how breaking down silos improves customer experience and fuels business growth.

Fundamentals of modern field service management

Get an overview of field service management and learn how new technologies such as AI are revolutionising it.

Turning field service into a profit centre

Find out how you can generate field service revenue by putting customers first and empowering your team.

How to choose the right field service solution

Learn top considerations when selecting a field service management solution and mistakes to avoid.

Win utility customers’ hearts and minds

Read the IDC white paper to learn how to begin delivering experiences that build relationships and increase profitability.

Read the white paper

Drive customer loyalty for utilities with exemplary service

Get practical step-by-step guidance in delivering outstanding omnichannel customer service experiences for utilities customers.

Read the IDC report

Win customers with effortless field service experiences

Learn how to earn loyal customers and grow your business by creating perfect service moments.

Read the white paper

How to revolutionise field service with crowd service

Harness the power of the gig economy to deliver exceptional customer service.

Read the white paper

Fill the field-service talent gap with crowdsourcing

Meet customer needs better by applying the latest best practices to optimise your use of on-demand technicians.

Read the Aberdeen report

Training and Certification

Realise business results fast with expert-led training, hands-on experience, and best practices for SAP Service Cloud.

Train where it suits you best

Training courses are available at select SAP offices, your own location, and online to meet your specific learning needs and preferences.

Empower your team

Role-based training equips your team with knowledge needed to adopt and optimise SAP Service Cloud quickly and effectively.

Read about our role definitions

Access the latest resources

Comprehensive, up-to-date resources are available when you need them by accessing SAP Learning Hub with a subscription.

Start your learning journey

Find the best training and certification for you and your team using our visual learning guides. Plan your learning journey to get started quickly.

Get started

Get started with SAP Service Cloud

View how-to videos on using software features and functions
Watch webinars and attend expert events for the latest updates, insights, and advice
Get information about our quarterly release cycles, service availability, and cloud support

Start now

SAP Customer Experience Services

Transform your business faster with services and support from SAP.

Get an overview of services for SAP Service Cloud solutions and discover how we can help you address key aspects of your project, enforce best practices, and set up your own operations for ongoing success.

Read the brochure

Explore all services

Partner Ecosystem

Benefit from specialist expertise to guide your SAP Service Cloud project. SAP Customer Experience solution partners provide the service and support you need to meet your enterprise goals.

Find a partner that fits your needs

Support the end-to-end customer journey

Explore the other cloud solutions in the SAP Customer Experience portfolio.

SAP Customer Experience solutions

See how the SAP Customer Experience solutions bring together customer data, machine learning technology, and microservices to power real-time customer engagements across sales, service, marketing, and commerce.

*Gartner, Magic Quadrant for Field Service Management, Jim Robinson, 16 April 2019.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.

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