Joule Agents
Joule Agents embedded in SAP Business Suite applications
Explore Joule Agents by business function
Finance agents
Boost efficiency, cut costs, and free your teams—from finance to travel, Joule Agents streamline processes, improve accuracy, and deliver measurable impact across your business.
JOULE FINANCE AGENT
Contact us to learn moreReceipts Analysis Agent
Make it faster and easier for employees to submit expenses with a Receipt Analysis Agent that scans receipts and fills critical information gaps by using maps, vendor databases, web searches, and trip itineraries.
JOULE FINANCE AGENT
View use caseDispute Resolution Agent
Close cases quickly and accurately with a Dispute Resolution Agent that works across functions to analyse, validate, and resolve disputes.
JOULE FINANCE AGENT
View use caseAccounts Receivable Agent
Reduce uncollectable write-offs with an Accounts Receivable Agent that analyses overdue receivables and follows up with customers.
JOULE FINANCE AGENT
View use caseExpense Report Validation Agent
Simplify the reporting process by using the Expense Report Validation Agent to complete and submit expense reports and help resolve alerts for identifying and fixing potentially missing or incomplete expense details.
JOULE FINANCE AGENT
View use caseMeeting Location Planner Agent
Simplify group travel planning with the Meeting Location Planner Agent that presents locations for off-sites based on optimised costs, dates, flights, hotels, and venue selection—saving time and budget, and making travel seamless for teams.
JOULE FINANCE AGENT
View use caseBooking Agent
Streamline bookings and increase compliance with the Booking Agent, which delivers personalised flight and hotel recommendations based on traveler preferences, policies, and budget constraints.
JOULE FINANCE AGENT
Contact us to learn moreInternational Trade Classification Agent
Ensure compliance with an International Trade Classification Agent that analyses product characteristics, classifies goods, and recommends customs tariff numbers and commodity codes.
JOULE FINANCE AGENT
Contact us to learn moreAccounting Accruals Agent
Reduce manual work, improve accuracy, and free accountants to focus on higher-value tasks with an Accounting Accruals Agent that automates journal entry preparation.
JOULE FINANCE AGENT
Contact us to learn moreCash Management Agent
Save up to 70% of time spent on manual reconciliation with a Cash Management Agent that analyses daily bank statements, forecasts cash shortages and surpluses, and suggests optimisations.
JOULE FINANCE AGENT
View use caseReceipt Analysis Agent
Eliminate manual entry and paper clutter with ExpenseIt's Receipt Analysis Agent that converts receipts into complete expense entries using historical data and contextual clues to fill in missing details like vendor, location, or expense type.
Learn how you can optimise your financial processes with powerful AI capabilities that improve accuracy, decision-making, and compliance management. Visit SAP Business AI for finance
Supply chain agents
Bring speed, accuracy, and agility to every step of the supply chain—from demand forecasting to supplier collaboration, Joule Agents surface predictive insights, and help your teams respond quickly to disruptions.
JOULE SUPPLY CHAIN AGENT
View use caseField Service Dispatcher Agent
Ensure the right resources for every job with a Field Service Dispatcher Agent that autonomously schedules and optimises service orders.
JOULE SUPPLY CHAIN AGENT
View use caseShop Floor Supervisor Agent
Keep production moving with a Shop Floor Supervisor Agent that speeds response to disruptions with recommendations and automated work in progress orchestration.
JOULE SUPPLY CHAIN AGENT
View use caseMaintenance Planner Agent
Avoid disruptions with a Maintenance Planner Agent that analyses real-time data, recommends schedule updates, and streamlines planning.
JOULE SUPPLY CHAIN AGENT
Contact us to learn moreProduction Planning and Operations Agent
Keep orders moving with a Production Planning and Operations Agent that checks material, capacity, and scheduling availability, recommends workarounds, and automates the release of production orders.
JOULE SUPPLY CHAIN AGENT
Contact us to learn moreChange Record Management Agent
Streamline engineering changes with a Change Record Management Agent that analyses problem reports, change requests, and change notices, recommends next steps, and initiates the change process.
JOULE SUPPLY CHAIN AGENT
Contact us to learn moreSupplier Onboarding Agent
Onboard suppliers to the SAP Business Network faster with a Supplier Onboarding Agent that orchestrates invitations, monitors supplier progress, and handles escalations.
Learn how you can embed AI across your supply chain processes to build a more agile, resilient, and customer-centric supply chain. Visit SAP Business AI for supply chain
Human resource agents
Focus on people, not paperwork—from onboarding to compliance, Joule Agents automate repetitive tasks, guide employees with real-time support, and ensure accuracy across core HR processes.
JOULE HR AGENT
Watch overview videoPerformance and Goals Agent
Elevate manager productivity with a Performance and Goals Agent that helps navigate reviews and compensation planning.
JOULE HR AGENT
Contact us to learn moreHR Service Agent
Keep HR staff focused on high-value work with an HR Service Agent that delivers employees fast, accurate answers to company policy questions.
JOULE HR AGENT
Contact us to learn morePeople Intelligence Agent
Help HR teams address organisational challenges proactively with a People Intelligence Agent that spots trends, uncovers problems, and recommends tailored actions for retention, compensation, and skills distribution.
JOULE HR AGENT
Contact us to learn moreCareer and Talent Development Agent
Improve succession planning with a Career and Talent Development Agent that helps maintain plans, recommends successors, and generates personalised development plans for future leaders.
JOULE HR AGENT
Contact us to learn morePayroll Agent
Build trust and boost employee engagement with a Payroll Agent that proactively explains earnings and resolves payroll issues using time and pay data.
Learn how you can embed AI across your HR processes to support data-driven decision-making, eliminate inefficiencies, and increase employee productivity. Visit SAP Business AI for human resources
Procurement agents
Streamline sourcing and procurement—from supplier onboarding to contract compliance, Joule Agents help reduce costs, mitigate risk, and accelerate every step of the procurement process.
JOULE PROCUREMENT AGENT
Watch overview videoSourcing Agent
Create tailored RFPs fast using the Sourcing Agent that analyses data and past sourcing events, shortlists suppliers, and suggests questions so you can make real-time adjustments.
JOULE PROCUREMENT AGENT
Contact us to learn moreBid Analysis Agent
Drive fast and thorough bid comparisons with a Bid Analysis Agent that highlights trade-offs, surfaces insights, and provides immediate access to key information.
Learn how you can embed AI in your procurement processes to help anticipate market trends, minimise supply disruption, and build inflation resilience. Visit SAP Business AI for procurement
Customer experience agents
Unlock revenue growth and elevate customer service with Joule Agents that boost online conversion rates, streamline responses to customer inquiries, and free sales teams to focus on meaningful customer engagement.
JOULE CX AGENT
Watch overview videoCase Classification Agent
Improve service quality with a case classification agent that automates case classification and routes customer inquiries to the correct teams.
JOULE CX AGENT
View use caseQuote Creation Agent
Capture more business with a Quote Creation Agent that transforms incoming e-mail requests into ready-to-send quotes.
JOULE CX AGENT
Watch overview videoShopping Agent
Deliver a delightful guided online shopping experience with a Shopping Agent that helps customers find what they need fast by answering questions, comparing options, and assisting with ordering.
JOULE CX AGENT
View use caseQ&A Agent
Save your teams time and elevate customer service with an always-on Q&A agent that spots customer sales and service questions and delivers accurate answers grounded in your knowledge base.
JOULE CX AGENT
View use caseKnowledge Creation Agent
Ensure knowledge capture and reuse with a Knowledge Creation Agent that analyses resolved service tickets and automatically creates knowledge base articles for novel cases.
JOULE CX AGENT
View use caseDigital Service Agent
Enhance service quality and speed with the Digital Service Agent that answers complex questions using customer history and your service knowledge base.
JOULE CX AGENT
Contact us to learn moreCatalogue Optimisation Agent
Increase product discoverability with a Catalogue Optimisation Agent that continuously reviews product details, identifies accuracy gaps, and recommends actions to enhance catalogue quality.
Learn how embedded AI enabls you to gain insights and automation for sales, service, and marketing—all in your existing SAP apps. Visit SAP Business AI for customer experience
Transformation management agents
Accelerate process improvement and transformation with Joule Agents that deliver clear process summaries, consolidate insights, recommend next steps, and speed the journey from insight to initiative.
JOULE TRANSFORMATION MANGEMENT AGENT
Contact us to learn moreProcess Content Recommender Agent
Enable faster, insight-driven decisions with a Process Content Recommender Agent that analyses business process artifacts and guides enterprise architects with tailored recommendations.
JOULE TRANSFORMATION MANGEMENT AGENT
Contact us to learn moreWorkspace Administration Agent
Enable faster onboarding to process modelling and process mining analysis by automating enrollment of multiple users with the correct licenses, roles, and access.
Industry agents
Transform industry operations to drive growth and efficiency with Joule Agents that create precise proposals, accelerate spare parts processing, and provide high-quality customer support at every step.
UTILITIES AGENT
Contact us to learn moreUtilities Customer Self-Service Agent
Save costs and build customer loyalty with a Utilities Customer Self-Service Agent that provides personal, multilingual support anytime, across any channel.