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SAP Road Map for Passenger Travel and Leisure

Explore our passenger travel and leisure road map to learn about current industry solutions, planned innovations, and future direction.

Current release highlights

  • ONE Order certification from IATA for order
    management solutions
  • SAP Enterprise Asset Management solution for airlines to address industry-specific maintenance needs
  • Predictive analytics and material requirements planning to optimise the goods-received process

Upcoming innovations

  • Cockpit to manage financial data, enhanced vendor contracts, and pricing with confirmation and reconfirmation 
  • Extensibility capabilities for machine learning scenarios in marketing data management 
  • Enhancement of the material requirement planning cockpit to improve capacity planning and supply handling 
  • Subscription and account-based ticketing for open-loop and closed-ticketing for public transit and railways

Future plans

  • Implement customer journey management capabilities, such as check-in, boarding, and disruption 
  • Launch a holistic marketing automation platform for contextual marketing, leveraging machine learning and AI 
  • Enable asset management for predictive maintenance planning and scheduling with connected assets and workers 
  • Provide a framework for MaaS to enable the front and back office to connect to different mobility providers and offerings

Get the facts

64 %

less unplanned downtime where organisations optimise asset performance levels.

SAP Performance Benchmarking

76 %

increase in operating margins with historical and forward-looking views into finances and operations.

SAP Performance Benchmarking

Ensure a reliable, personalised air travel experience in a digital world

Optimise experiences with intelligent technologies

Integrate and increase transparency of end-to-end processes and operations and leverage real-world awareness to make decisions and solve problems in innovative ways.

Transform Your Passenger Travel and Leisure Organisation

Find out why airlines must transform to the use of digital technologies. Learn how SAP can help them offer innovative services that enrich the experience of their customers and travel itself with a digital core with provides a single source of truth. 

Find passenger travel and leisure software tailored to your needs

Transition from service provider to traveler partner by gaining the insight and flexibility needed to provide a consistent, personalised experience.


Become a best-run business by connecting people, business networks, the Internet of Things, and Big Data with our real-time enterprise resource management suite for digital business, deployed in the cloud or on premise.

SAP Marketing Cloud

Deliver personalised experiences on every channel by using the SAP Marketing Cloud solution to understand the customer context, such as what customers have done and what they are likely to do in the future.

Transform your business with SAP Services and Support

Evolve your business with services and support from SAP – your trusted adviser for digital transformation strategy and execution.

Simplify and accelerate your digital transformation

Support critical business processes on your path to innovation and digital transformation with holistic, end-to-end services that reflect over 40 years of knowledge, experience, and innovation.

Transform your business with unparalleled service support

Close the gap between your digital transformation strategy and execution with innovation discovery, digital strategy, and business transformation services from a trusted adviser that knows SAP software best.

Get the latest news and trends from experts

Brianna Shipley
Sr. Editor, SAPinsider

The future of the travel industry during COVID-19

Learn what experts say about the airline industry, including challenges and insights about how processes, policies, and procedures may change moving forward.

Communities and Events

SAP for Passenger Travel and Leisure Community

Stay up to date on the latest innovations, trends, and solutions by joining other passenger travel and leisure stakeholders. Learn and share insights through blogs, discussions, and events – and find out how SAP can help your passenger travel and leisure business run better.

Manage your passenger travel and leisure business enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.

Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.


Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organisation.

Procurement and Networks

Streamline procurement processes across your organisation, driving compliance and control while cutting costs and risks.


Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Database and Data Management

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Application Development and Integration

Deploy high-velocity, intelligent edge applications using business and technology services.

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