Step into the future of customer experience (CX) with AI-driven innovation. Discover how the capabilities of SAP Business Suite and our unified data strategy support impactful AI. Evaluate your current setup and uncover how our innovative solutions help enhance customer loyalty and drive success. Don't miss our exciting demos and customer insights.
Intelligent CX in the era of exponential change
Discover how SAP Customer Experience solutions can help you create deeper connections with customers even as demands shift and challenges grow.
Delivering an outstanding Customer Experience with SAP Business Suite
Strategic vision for the SAP Customer Experience (CX) Business Suite. The session will also explore how Artificial Intelligence is playing a transformative role in shaping the future of customer experience, driving personalization, efficiency, and innovation across the customer journey.
Speaker:
- Jenny Choo, Regional Head of Customer Experience (CX) APAC, SAP
Accelerating Transformation Journey with Customer Experience
A real-world success story showcasing how a leading companies in India began its customer experience transformational journey with SAP CX Cloud.
Speakers:
- Ben Nottle, Head - Customer ExperienceIndustry & Solutions, SAP
- Sudhanshu Kakkar, Senior Project, Manager, Shree Cement
- Naveen Bhutani, CIO, MEI
SAP CX to the "Power of AI"
Discover how SAP Customer Experience (CX) unleashes its complete potential when it is to the "Power of AI".
Speaker:
- Preeti Sharda, Director, CX - Customer Service & Delivery, SAP
Digital Distribution Execellence Powered by SAP CX
A real-world success story showcasing how a leading company in India began its customer service transformation journey with SAP Service Cloud
Speaker:
- Manish Chandegara, CIO, Simpolo Group
CX for Industries: Consumer Industries, Retail Solution Offerings
Discover how SAP Customer Experience (CX) is driving digital distribution excellence by transforming retail industries.
Speakers:
- Deepak Krishna Bharani, APAC Lead for Retail - Global Industry Advisory, SAP
- Madhav Nishthala, Sr. Director, Industry Cloud Strategy & Business Development (Consumer Industries) – APJ, SAP
AI driven Automotive
Explore how Apollo Tyres is harnessing AI to reimagine operations, drive innovation, and shape the future of mobility.
Speakers:
- Kshama Pathak, Digital Head Global Apollo Tyres Limited
- Anoop Kumar Singh, Division Head, Apollo Tyres Limited
Fire-side chat: Mitsubishi Electric India
PwC in discussion with Mitsubishi Electric India
Speakers:
- Suresh Dhiman, Vertical Head Service Business | CRM Product Manager Mitsubishi Electric India
- PwC moderated
AI Driving Adoption: One Day Commerce | Signavio Process Insights | WalkMe
Discover how One Day Commerce, SAP Signavio Process Insights, and WalkMe leverage AI to accelerate adoption, simplify processes, and deliver business impact.
Speakers:
- Simran Kohli, Director, Customer Experience, SAP Customer Success
- Christian Schneider, Solution Architect, SAP
2025 Customer Success Recognition: Making a difference
SAP CX Customer Success Recognition program celebrates organizations that have demonstrated exceptional commitment to delivering value through SAP solutions
Speaker:
- Senthamizh Selvan Pandian, Head of CX Customer Success, SEA & India
Get ready for SAP NOW AI Tour New Delhi
Don’t miss the opportunity to join our keynote speakers and solution experts on Friday, 19th September 2025.