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Showcase: Smart Energy Water

Smart Energy Water (SEW) is the number one fastest growing cloud platform provider focused on customer engagement, mobile workforce and big data analytics. SEW's single integrated platform delivers 360 degree view of customer interactions that include billing, usage, efficiency, service requests, outage and much more.


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Smart Customer Mobile (SCM®) is the number one customer engagement web and mobile cloud platform that provides real-time, two-way communication between the utility and its customers. SCM is a single integrated platform with in-built functionality such as billing, usage, energy efficiency, demand response, Smart Home, EV etc. SCM is integrated with SAP MCF, HANA CRM, ICC, Hybris along with utility MDM, AMI, OMS and other backend systems. SCM is coupled with real-time energy and water analytics platform that addresses utility key KPIs and improves operational efficiency of utilities.    

 

Key technical capabilities

  • Pre-built utility mobile and web UI/UX components for native and portal apps
  • Smart energy and water analytics based on prebuild industry best use cases and utility specific KPIs
  • SAP MultiChannel Foundation certified and pre-Integrated with SAP Hybris Marketing Cloud for real-time customer insights
  • SEW Data Adopter to connect with any industry leading utility CIS, MDM, AMI Headend, Payment, IVR, IOT Hubs etc.
  • Pre-built utility mobile and web reusable objects to drive both digital mobile utility operation & customer engagement 
  • SAP ICC Certified to Run on SAP Cloud Platform
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