Heart Matters: why customer experience is an affair of the heart

We recently conducted a survey of more than 5,900 consumers across the Asia Pacific (APAC) region, including more than 900 from India, to find out more about what consumers expect from the brands they buy from, and if the experiences they have had received, meet their expectations.

Download your free copy of SAP’s Heart Matters India report and learn:

  • What Indian consumers expect from brands after COVID-19
  • A snapshot into the Indian market and consumer sentiments
  • Brands’ performance in delivering these expectations
  • Results in different different sectors
  • Areas that businesses need to pay more attention to win customers’ hearts 
  • Areas with the highest experience gap
  • Game-changing CX solutions that can help you address these experience gaps.

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