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Cloud Operations

Get insights into cloud service delivery and hybrid IT landscapes to plan and optimize resources. 

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Hear from the operations experts

Things to consider when moving to the cloud

Wharfedale Technologies, a certified SAP partner, share their tips for others moving to the cloud.

Hybrid IT Landscapes and IT Operations

Watch this video to gain expert insights on hybrid landscapes, their typical deployments, and changes for IT operations.

Communication is key

We realize that sometimes SAP has unforeseen events that may impact your business. Find out how we deliver communication when a major incident occurs.

Efficient Hybrid IT Operations

Listen to Marcus-Alexander Funke, Chief Architect at SAP, talk about how to ensure a seamless operation of hybrid solution landscapes.

Cloud Operations Resources

Cloud Delivery Processes Hybrid IT Operations

Cloud Delivery Processes

Cloud delivery processes support critical business operations to cloud services that are run according to management policies to achieve process standardization and external cloud delivery certifications and attestations.

Incident Management

Restore normal service operations as quickly as possible and minimize adverse impact on business operations by enabling optimal service quality.

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Escalation Management

Manage escalations related to incidents effectively and professionally, including internal and external stakeholder communication.

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Problem Management

Prevent future problems by finding solutions through root cause analysis (RCA) of individual or multiple incidents.

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Change Management

Implement new services, improve an existing service, or remove an ineffective service with minimal disruption to existing infrastructure.

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Service Request Fulfillment

Manage standard, repetitive, and low-risk requests from customers or users in an efficient manner.

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Monitoring

Monitor events to detect and escalate exceptions to normal operational conditions. 

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User Access Management

Grant authorized users the right to use a service and prevent access to unauthorized users.

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Hybrid IT Operations

Cloud solutions are now part of the standard model for delivering IT services. Find out how to enable a smoth and efficient operation of a hybrid solution landscape.

Explore hybrid landscapes

Find out more about IT landscapes consisting of cloud and on-premise solutions, and learn about typical deployment models.

What is hybrid?
Identify changes for IT operations

Address the significant adjustments to responsibilities that result from the implementation of cloud-based solutions.

What changes for IT operations?
Govern hybrid landscapes effectively

Get guidance on implementing governance processes that support efficient hybrid operations.

Operation of hybrid landscapes
Understand the impact of a shift to hybrid IT

Appreciate the new challenges and opportunities that result from different deployment and operational models.

Consequences for IT organizations
See hybrid landscape governance in action

Understand how to govern hybrid landscapes by exploring an imaginary customer implementation.

View customer show case
Understand DevOps and what is required to adopt

Find out what DevOps means and how it impacts culture, automation, measurement, and sharing.

Read the paper

Cloud Operations FAQ's

Frequently Asked Questions

What is a hybrid IT landscape?
How can I effectively govern hybrid IT landscapes?
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