Restore normal service operations as quickly as possible and minimize adverse impact on business operations by enabling optimal service quality.

Manage escalations related to incidents effectively and professionally, including internal and external stakeholder communication.

Prevent future problems by finding solutions through root cause analysis (RCA) of individual or multiple incidents.

Implement new services, improve an existing service, or remove an ineffective service with minimal disruption to existing infrastructure.

Manage standard, repetitive, and low-risk requests from customers or users in an efficient manner.

Monitor events to detect and escalate exceptions to normal operational conditions. 

Grant authorized users the right to use a service and prevent access to unauthorized users.