LC Waikiki Manufacturing Companies: Reimagining Enterprise Workflows with Intelligent SAP Joule Agents
LC Waikiki
LC Waikiki is a global fashion retailer with an operational network of 60 countries, 1,300 stores, and 55,000 employees. Across its manufacturing companies, LC Waikiki aimed to reduce fragmented processes while ensuring a forward-looking foundation for growth. To do so, it integrated AI agents across procurement and HR. Built on SAP Joule, the agents transform how 2,000+ manufacturing business employees interact with complex data, helping them trace the procurement value chain in seconds or bypass bottlenecks for HR-related knowledge discovery via natural language. The vision? Efficient workflows, data-driven decisions, and empowered people
| Industry | Company size | Region | Partner |
| Retail | 50,000+ | Istanbul, Türkiye | NTT DATA Business Solutions |
50%
reduction in manual errors across procurement.
Up to 60%
increase in HR self-service execution speed.
The opportunity
Navigating fragmented, manual processes across procurement and HR
To tackle everyday tasks, LC Waikiki employees had to navigate a digital maze. In procurement, a single query meant traversing multiple layers of data and manual filters across disparate sales and procurement screens. In HR, the legacy system prominently featured static and complex menus that overwhelmed teams with manual follow-ups for routine payroll and leave options. In both cases, operational bottlenecks slowed approval cycles, increased errors, and caused headaches for employees. LC Waikiki needed a way to realise its vision of a better, more modernised way of working. With SAP Business AI, LC Waikiki set out to replace manual, fragmented processes and legacy systems with intelligent solutions that empower employees to work smarter, faster, and with greater satisfaction—helping to solidify the company’s position as a disruptive leader and strategic powerhouse in the fashion market.
The solution
From navigational maze to intelligent procurement
By placing intelligence at its core, LC Waikiki has reimagined how its procurement team gets work done with its SAP SmartBot. The innovation lies in its agent-based architecture, orchestrated through Joule. SmartBot transforms how employees “talk to their data,” replacing fragmented navigation with a dynamic natural language interface that helps users bridge the gap between customer POs, sales orders, and purchase orders through automated data orchestration—and with greater accuracy and speed than before. The agent-based intelligence helps professionals supersize the number of queries processed and enables immediate decision-making by integrating AI-driven results with approval workflows. With agent-powered, personalised processes that streamline the query process down to just seconds, employees are no longer weighed down by technical complexity—they’re empowered by insights.
A new standard for HR agility
In HR, LC Waikiki migrated its legacy system to a cloud-native ecosystem, setting the foundation for stronger organisational agility and better employee experiences. At the heart of the new solution is a generative AI agent, built on SAP Joule, that’s integrated directly within the current Microsoft Teams workflow. The agent helps employees quickly tackle HR transactions like leave requests and payroll queries using natural language conversations. And the 24/7 mobile and desktop access means employees maintain convenience and flexibility, while executing administrative HR tasks in just seconds.
Strategic partnership ensures smooth delivery
LC Waikiki partnered with NTT DATA Business Solutions as its primary strategic implementation partner. NTT DATA’s technical expertise was instrumental across the entire project lifecycle, from the initial requirements analysis to architecting the solutions and ensuring seamless testing, validation, and optimisation. Together, LC Waikiki and NTT DATA transformed complex procurement and HR processes into user-friendly, efficient workflows with intelligence at their core.
The result
Reduced complexity yields greater organisational agility
LC Waikiki aims for a 70% increase in productivity across procurement, with the intent of slashing processing times from 10 minutes of manual navigation down to just three seconds of AI-driven response. In HR, the AI-powered automation personnel request workflows have led to a massive increase in operational velocity, evidenced by 40% to 60% reduction in HR process cycle times. This allows HR teams to move beyond administrative task completion and focus on higher value, strategic talent management.
These results exemplify how it pays to reduce complexity across business processes: people are freed from administrative bottlenecks and tedious tasks, helping them accomplish more and focus on the highest-value work.
Intelligent solutions enhance operational accuracy and build trust
By automating data filtering and system-verified business logic, LC Waikiki achieved a 50% reduction in manual errors across procurement processes. This ensures higher data integrity and less re-work, contributing to a more responsive, resilient supply chain ecosystem and strengthened trust among both employees and customers.
In HR, an “Explain My Pay” feature provides real-time, bilingual insights into complex payroll data via Joule. This has significantly reduced employee anxiety and trust issues regarding compensation, while reducing the manual inquiry load on HR teams.
A new way of working creates a better employee experience
In procurement, LC Waikiki went beyond simply automating processes; they created a better, faster experience for employees. With a system that automatically detects user identity to personalise the entire value chain in real time, users no longer have to fight the system—they can just get the work done. With queries taking just seconds under the new system, all those minutes saved throughout the day mean more time spent on the strategic work that matters most.
In HR, LC Waikiki saw a 90% increase in self-service execution speed, with employees completing tasks like leave requests in just 30 seconds. This represents a nearly tenfold increase in execution speed compared to manual entries, resulting in higher employee satisfaction with 100% user activation in just five days.