Deploying a unified foundation for HR processes and employee experiences
As a longtime user of the SAP ERP Human Capital Management solution, Insight knew how powerful solutions could reshape its people processes. In deciding to move to the cloud, the company chose to deploy SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite), which they branded internally as “My Teammate Central” (MTC).
Integrated functionality across the suite supports process efficiency throughout the employee lifecycle. For example, hiring managers can initiate the creation of a job requisition from the position organisational chart without accessing another system. Required fields are auto-populated, reducing manual input and errors, such as incorrect job codes or department numbers. In addition, regularly updated localisation features support advanced compliance management across diverse regions.
By digitalising and automating processes on a unified HR foundation, Insight now offers its teammates intuitive self-service tools to access HR information or complete and submit required forms quickly and easily. Using the SAP Signature Management application by DocuSign, candidates and teammates can sign documents electronically during the recruitment and onboarding process, eliminating the need for paper-based processing.
To guide job candidates through the recruiting stages, Insight also implemented Olivia as its conversational recruiting assistant by Paradox, an SAP partner and participant in the SAP Endorsed Apps and SAP.iO Foundries programmes. Olivia integrates with career sites linked to the SAP SuccessFactors Recruiting solution. Olivia quickly answers candidate questions, guides and matches them to relevant job opportunities, and assists them in completing their application. This helps candidates feel connected and confident, while driving speed and efficiency in the hiring process.