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SAP Quality Awards for Customer Success

Celebrating customer success and excellence in software implementations

The prestigious SAP Quality Awards for Customer Success celebrate and recognise customers who have excelled in the implementation of their SAP software solutions by using SAP's ten quality principles to:

  • Effectively plan, execute and manage their implementations
  • Achieve fast, low-cost implementations – and meet today’s demand for rapid time to value
  • Simplify business processes and deliver significant business benefits to their organisation

2023 Award Categories

Find out which of the award categories best fits your implementation profile.

All SAP customers with successful implementations of any SAP product can submit a nomination for the SAP Quality Awards for Customer Success as long as they have gone live and been in productive use between two and eighteen months prior to submission.  The project size, duration and effort as well as the solution(s) in scope should be considered in order to determine the most appropriate category.

Rapid Time to Value

Two of the three criteria should be met in order to apply in this category:

  • <  600 users
  • <  7 months project duration
  • <  1.000 person days estimated implementation effort *

Business Transformation

Two of the three criteria should be met in order to apply in this category:

  • >  500 users
  • >  6 months project duration
  • >  900 person days estimated implementation effort *

Sustainability

The following two criteria should be met in order to apply in this category:

SAP Quality Awards for Customer Success Winner Benefits

  • Gain recognition within their own organisation for best-in-class project excellence
  • Gain recognition in the SAP community as a thought leader for implementation best practices and collaboration around quality
  • Ease financing for future IT projects
  • Will be celebrated in external announcements and participate in press activities with their local SAP market unit  
  • Have the opportunity to attend the SAP Quality Awards for Customer Success ceremony
  • Receive an SAP Quality Awards for Customer Success winner logo for use on the winning organisation’s website and in external communications
  • Receive an SAP Quality Awards for Customer Success winner plaque
  • Market Unit Winners also automatically qualify for entry to the regional SAP Quality Awards for Customer Success. The date of the next regional SAP Quality Awards for Customer Success is yet to be determined.

* The 2021 cycle was the last Regional Winner competion. Starting in 2023, the Quality Award will only be a local Award in the MEE countries.

The prestigious SAP Quality Awards for Customer Success celebrate and recognise customers who have excelled in the implementation of their SAP software solutions by using SAP's ten quality principles to:

  • Effectively plan, execute and manage their implementations
  • Achieve fast, low-cost implementations – and meet today’s demand for rapid time to value
  • Simplify business processes and deliver significant business benefits to their organisation

2023 Award Categories

Find out which of the award categories best fits your implementation profile.

All SAP customers with successful implementations of any SAP product can submit a nomination for the SAP Quality Awards for Customer Success as long as they have gone live and been in productive use between two and eighteen months prior to submission.  The project size, duration and effort as well as the solution(s) in scope should be considered in order to determine the most appropriate category.

Rapid Time to Value

Two of the three criteria should be met in order to apply in this category:

  • <  600 users
  • <  7 months project duration
  • <  1.000 person days estimated implementation effort *

Business Transformation

Two of the three criteria should be met in order to apply in this category:

  • >  500 users
  • >  6 months project duration
  • >  900 person days estimated implementation effort *

Sustainability

The following two criteria should be met in order to apply in this category:

SAP Quality Awards for Customer Success Winner Benefits

  • Gain recognition within their own organisation for best-in-class project excellence
  • Gain recognition in the SAP community as a thought leader for implementation best practices and collaboration around quality
  • Ease financing for future IT projects
  • Will be celebrated in external announcements and participate in press activities with their local SAP market unit  
  • Have the opportunity to attend the SAP Quality Awards for Customer Success ceremony
  • Receive an SAP Quality Awards for Customer Success winner logo for use on the winning organisation’s website and in external communications
  • Receive an SAP Quality Awards for Customer Success winner plaque
  • Market Unit Winners also automatically qualify for entry to the regional SAP Quality Awards for Customer Success. The date of the next regional SAP Quality Awards for Customer Success is yet to be determined.

* The 2021 cycle was the last Regional Winner competion. Starting in 2023, the Quality Award will only be a local Award in the MEE countries.

Eligibility and Criteria

If your organisation is based in or has been served by one of the following SAP market units / geographies, you can apply for the SAP Quality Awards for Customer Success:

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  • Austria
  • Central and Eastern Europe (Albania, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan, Kyrgyzstan, Macedonia, Moldova, Montenegro, Poland, Romania, Serbia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan)
  • Germany
  • Italy
  • Switzerland

Entry and Evaluation Criteria for 2023

  • The SAP Quality Awards for Customer Success are open to all organisations with successful implementations of any SAP product.
  • The SAP implementation must have gone live and be actively used by the business or organisation between 2 and 18 months before the award submission.
  • The implementation must include products from SAP’s solution portfolio where business users are impacted, whether implemented On Premise or in the Cloud.
  • Only projects that have not been nominated for the SAP Quality Awards for Customer Success in previous years are eligible. Customers must be served by an SAP market unit.
  • Only customers can apply. Implementation partners cannot apply on behalf of customers.
  • Customers can apply in several categories, provided the entries are for different SAP projects.
  • Each nomination may only be submitted in the SAP market unit that serves the customer or the main location for the implementation.
  • Applicants must be available for follow-up phone calls and potentially for a visit, if required during the evaluation process.
  • Winners must be available for interviews and press activities supporting the award events.
  • All answers on the questionnaire must be completed in English.
  • Changes to the applications will not be accepted after the submission deadline set by the market unit in which the nomination is submitted.

  • Adherence to quality principles: How does your nominated project address SAP's 10 quality principles? Applicants should demonstrate how these principles of quality have been realised, including the key performance indicators used. Guidelines on what to include have been provided for all 10 quality principles in the questionnaire.
  • Time and cost of implementation: What project initiatives were employed to reduce total cost of implementation (TCI), total cost of ownership (TCO), and implementation time?
  • Business benefits: What business benefits have been achieved as a result of the implementation?
  • Completeness of answers: All questions must be answered (in English) to achieve the highest possible score.
  • Conciseness of answers: Answers should be as precise as possible with focus on how quality excellence was achieved in each area.

How to apply

Please check the timeline for closing dates in the market units. SAP customers must submit their nomination online to be eligible.

After nomination period closure, shortlisted customers will be invited to present their project in a 45 minute webcast session to an independent judging panel.

Timeline

Due to the Covid-19 pandemic each SAP market unit across MEE is assessing whether they will run the SAP Quality Awards for Customer Success competition in 2023. The table below will be updated with the key dates for each SAP market unit once confirmed. When the submission period is closed for the confirmed SAP market units, the shortlisted candidates will present their projects in a 45 minute virtual session to an independent judging panel to determine the winners.

 

Market Unit Nomination Start Nomination period closes   Shortlisted candidates present nominated project   Winners announced
Austria January 2, 2023 July 31, 2023    
CEE January 2, 2023 June 30, 2023 July 1 - September 30, 2023 October 2023
Germany January 2, 2023 February 28, 2023 March 21 – April 1, 2023 April 14, 2023 
Switzerland December 5, 2022 February 3, 2023    
         

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SAP Quality Principles

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Learn about our 10 principles of quality

Achieving excellence is based on proven methods, effective tools, experience,and good judgment. SAP has the tools and the expertise to achieve excellence consistently.

Local Winners

Congratulations to all local winners! Many companies submit excellent implementation projects for the SAP Quality Awards every year and we would like to thank all participating customers for their nominations as well as their implementation partners. The current local winners will be announced here as the winners are selected.

Business Transformation Category

 

Grand Winner

  • Pfeifer Holding GmbH supported by CNT Management Consulting AG

 

Winners

  • Mondi AG supported by SAP
  • Mayr-Melnhof Holz Holding AG supported by scc EDV-Beratung AG
  • Prinzhorn Holding GmbH supported by ATOS 

 

Rapid Time to Value Category

 

Grand Winner

  • Rosenbauer International AG supported by CNT Management Consulting AG

 

Winners

  • UBM Development AG supported by CNT Management Consulting AG
  • AGRANA Beteiligungs-AG supported by SNAP Consulting
  • Wolfram Bergbau und Hühtten AG supported by scc EDV-Beratung AG

 

Cloud Category

 

Grand Winner

  • Andritz Group AG supported by Flexso for People GmbH

 

Winners

  • ASFiNAG supported by Empleox Austria GmbH
  • D.A.S. Rechtsschutz AG supported by b4b solutions GmbH
  • Steiermärkische Landesregierung supported by HR Force EDV-Beratung GmbH

 

Business Transformation - Enterprise Solutions Category

 

Grand Winner

  • GasNet from Czech Republic supported by IBM and SAP

 

Winners

  • Air Serbia from Serbia supported by Atos IT Solutions and Services
  • Magyar Államkincstár from Hungary supported by supported by 4iG Nyrt & SAP
  • DTEK GRIDS from Ukraine 
  • Orbico from Croatia supported by All for One Poland
  • Żabka Polska from Poland supported by i2switch

 

Business Transformation - Functional Transformation Category

 

Grand Winner

  • Raben Management Services from Poland supported by Gavdi Polska S.A.

 

Winners

 

  • S.C. Carrefour Romania from Romania supported by Advanced Business Software SRL
  • KBC Global Services from the Czech Republic and Belgium supported by Success Solutions s.r.o.
  • Profi Rom Food from Romania supported by PricewaterhouseCoopers Management Consultants SRL

 

 

Rapid Time to Value Category

 

Grand Winner

  • Dormer Pramet from Czech Republic supported by Actum Digital

 

Winners

 

  • Körber Supply Chain Software from Hungary and Germany 
  • SK Hi-Tech Battery Materials Poland from Poland supported by Gavdi Polska S.A.

 

 

Digital Pioneer Category

 

Grand Winner

  • Hungrana from Hungary with the Maintenance 4.0 project supported by S&T Consulting Hungary Ltd.

 

Winner

  • T-Mobile from Poland supported by Gavdi Polska S.A.
  • Hungrana from Hungary with SAP Safety, Health and Environment Management project supported by BCS Business Consulting Services Kft.

Business Transformation Category


Grand Winner
  • SYCOR GmbH supported by Walldorf Consulting AG
Winners
  • PricewaterhouseCoopers GmbH WPG supported by PwC GmbH WPG and SAP Deutschland SE & Co. KG
  • AUDI AG supported by SAP Deutschland SE & Co. KG and XL2 GmbH
  • CANCOM SE supported by SAP Deutschland SE & Co. KG
  • CLAAS KGaA mbH supported by LogiPlus Consulting GmbH
  • The Goodyear Tire & Rubber Co supported by SAP Deutschland SE & Co. KG

 

 

MU Category - Ariba


Grand Winner
  • Uniper SE supported by SAP Deutschland SE & Co. KG
Winners
  • BITZER Kühlmaschinenbau GmbH supported by apsolut GmbH
  • KUKA AG supported by apsolut GmbH

 

Rapid Time to Value Category


Grand Winner
  • DMK Deutsches Milchkontor GmbH supported by Implement Consulting Group
Winners
  • Land Rheinland-Pfalz supported by SAP Deutschland SE & Co. KG 
  • FingerHaus GmbH supported by B4B Solutions GmbH
  • SABO-Maschinenfabrik GmbH supported by B4B Solutions GmbH
  • Lapp Service GmbH supported by SAP Deutschland SE & Co. KG

Business Transformation Category

 

Grand Winner

  • IBSA supported by Altea UP                                                                                                                      

Winners

  • Cornaglia Group supported by Altea UP                                    
  • Gewiss supported by Ccelera                                                         
  • Sintetica supported by Techedge                            

 

Rapid Time to Value Category

 

Grand Winner

  • Q8 supported by Techedge

Winners                                                         

  • Acciaieria Arvedi supported by Regesta LAB
  • Ecopol supported by Florece One
  • Riri supported by H.T. High Technology                      

Digital Pioneer Category

 

Grand Winner

  • METLAC Group supported by Digix Plus                                                                                                                   

Winners

  • BCS Group supported by Altea UP
  • Bludigit supported by Syskoplan Reply
  • Ligabue supported by Ccelera                                                        

Business Transformation Category

 

Grand Winner

  • Schweizerische Post supported by SAP

 

Winners

  • Basler Verkehrsbetriebe BVB supported by NOVO Business Consultants
  • Cablex supported by Swisscom
  • Logistikbasis der Schweizer Armee (LBA) supported by BearingPoint
  • Die Mobiliar supported by SAP
  • Eidgenössische Finanzmarktaufsicht FINMA supported by Swisscom

 

Rapid Time to Value Category

 

Grand Winner

  • Oetker Schweiz supported by Swisscom

 

Winner

  • Optotune supported by AGILITA

 

Cloud Transformation Category

 

Grand Winner

  • JT International supported by SAP

 

Winners

  • Hälg Facility Management supported by AGILITA
  • Swiss RE supported by Mibcon NDC

 

Digital Pioneer Category

 

Grand Winner

  • Kanton Zürich supported by NOVO Business Consultants

 

Winner

  • Coop Genossenschaft supported by SAP
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