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Essential Business Services

Essential Business Services from SAP

Manage risk and support continuity during uncertain times to help your business get back to best.

Mitigating risks and maintaining business continuity

The world is experiencing a human moment as people help each other combat the COVID-19 pandemic. SAP is doing our part by helping our customers keep your operations going and get back to best.

Off-site service delivery framework

To help ensure business continuity, a comprehensive contingency plan is essential – especially in light of today’s events. Businesses must react as fast as possible to mitigate risks and prepare the organization for new implications on the horizon and potential scenarios to face them, as well as future opportunities. With the off-site service delivery framework, customers receive delivery and installation of SAP services from an off-site location, rather than on-site.

Explore essential business services from SAP

Considered critical during the global pandemic and beyond, essential business services from SAP encompass a wide range of functions across the company with a focus on the front office, supply chain, back office, and essential operations.

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Essential business services are delivered through the off-site service delivery framework and include all essential business areas, from marketing and supply chain logistics to finance and operations, to support your business in every step of the process. With these services, you can react fast and prepare your organization for new implications on the horizon. 

Front Office

Supply Chain

 

Back Office

 

Essential Operations

 

See how customers are succeeding with SAP

Front Office Supply Chain Back Office Essential Operations

A single, friction-free marketplace

Learn how DAIMANI was able to streamline the customer journey and boost client satisfaction using SAP cloud solutions.

Delivering 147,000 categories of products

Learn how Realcan Pharmaceuticals established a scalable e-commerce platform architecture and multichannel marketing network.

Customizing inventory management

Discover how eBay Inc. trusted SAP Enterprise Support services and SAP MaxAttention services to help it adopt a new inventory management system.

Automating and digitalizing processes

Learn how SAP helped ZF Friedrichshafen AG connect people, materials, methods, and machines across 4 continents and 50 plants.

Reimagining design for improved service

Learn how SAP helped KAESER KOMPRESSOREN SE refocus, create new business models, and accelerate R&D and retooling.

Mitigating risk in volatile markets

Read how BMW Brilliance Automotive Ltd implemented scenario planning across the value chain including investment and spend evaluation and finance impact visibility.

Driving intelligent employee engagement

Learn why SAP CoPilot is critical to Schaeffler's future SAP S/4HANA core.

Ensuring adoption, usage, and value

Read how Mazars LLP streamlined training for new employees to ensure maximum adoption and business value of the SAP SuccessFactors Learning solution.

Getting home safely in a time of crisis

When the Coronavirus halted global travel, the German government approached SAP to build a secure, scalable repatriation app to bring hundreds of thousands of German citizens home quickly and safely.

Managing COVID-19 hospital bed capacity and availability

Discover how Heidelberg University Hospital implemented a lightweight cloud application to manage capacity and availability of different fully functional bed types in the COVID-19 departments of 25 hospitals across the Rhein-Neckar-Kreis county in Germany. 

Streamlining IT incident handling

Take a look at how NHK Spring set up technology to streamline its handling of IT incidents with help from SAP Innovation Services.

Optimizing supply chain planning and execution

Learn how Wanhua digitalized its supply chain planning processes to harmonize scheduling and better meet customer demand.

Get the latest news and trends from experts

All Services Front Office Supply Chain Back Office Essential Operations
SAP News

Essential business services enhance remote working

Essential business services from SAP are now available for all users to help enhance off-site working environments and remote collaboration.

Image of Shane Paladin
Shane Paladin
President, SAP Services
SAP

Adapting to unprecedented times

In an interview, Shane Paladin discusses essential business services from SAP and his team's efforts in adapting to the new business landscape.

Maggie Buggie
Chief Business Officer
SAP Services

Leading customer experience with creative thinking and attentive care

In this blog, learn from an example as to why connecting customer feedback into business operations significantly reduces response times from weeks to days and dramatically improves customer experience. 

Augusta Spinelli
Head of Global Services and Support
EMEA South
SAP

Overwhelming consumer shift to e-commerce reveals new opportunities

Find out how to begin or accelerate your journey as a modern retailer with online capabilities with the quick start commerce B2C service, and easily integrate your online store with your enterprise resource planning (ERP) system.

Guido Schlief
SVP and General Manager, Customer Success Services
Middle & Eastern Europe Region
SAP

The key to gaining better control of your end-to-end supply chain

Learn how to optimize your inventory to avoid downtime during manufacturing and have control over the end-to-end manufacturing supply chain. Choose, implement, customize, and operate the right (JIT/JIS) optimizations and enhancements for your business needs.

Michiel Verhoeven
Chief Business Officer, Customer Success Services
SAP

How to govern procurement and spend for an off-site workforce

Learn how our accelerated implementation service delivers cloud-based sourcing and procurement solutions – 100% through our off-site delivery framework and without the need for an onsite project team – in as little of 10 weeks.

Peter Harkin
Senior Vice President, Premium Engagements
SAP

Fast, flexible, and transparent: R&D upgrades for a world of demand uncertainty

Learn how our off-site services for product lifecycle management can help R&D leaders streamline and coordinate faster product introduction, increase innovation flexibility, and increase transparency over operations and cost management.

Maria Gattuso
Vice President and Head of Sales Strategy & Business Development, Global Services Sales
SAP

Collaboration platforms: A lifeline of streamlined communication for stranded employees

Learn how companies can enable efficient and secure capture, management, and exchange of content with organizations whose employees are working from home.

Guido Schlief
SVP and General Manager, Customer Success Services
Middle & Eastern Europe Region
SAP

Inventory optimization: Improving services with right-sized stock levels

Find the optimal solution for making the most use of inventory supply levels with and better forecasting, especially in current times of isolation. Explore the inventory optimization self-service approach for having a detailed, easy, and fast overview of quantified estimations of savings for inventory optimization.

Hervé Sortais
SVP and Head of Services EMEA North
SAP

How to lift the fog of uncertainty

Learn how many SAP customers are breaking through the fog of uncertainty with visibility and control – thanks to the financial planning and analysis service from SAP. 

Hervé Sortais
SVP and Head of Services EMEA North
SAP

Are you ready to respond to the next crisis quickly?

Some customers have a need for rapid application development to support crisis management use cases, and they might not be using cloud-based, user-centric standard software, or applications to handle the crisis. Explore a service that helps business and IT to build and deploy low-complexity business applications with a software-supported solution for crisis management, such as with emergency aid solutions.

Augusta Spinelli
Head of Global Services and Support EMEA South
SAP

As cyberattacks apread, consider if you’ve built a strong-enough line of defense

Read this blog by Agusta Spinelli to learn how can your business build a line of defense on the front end of the system landscape without limiting employee productivity and access to information.

Claudio Brecht and Luis Trunk de Flores
SAP

Tracking hospital bed capacity with SAP technology

Hospital bed management among both COVID-19 patients and others with acute illnesses is a challenge. Learn how an SAP solution is helping in Heidelberg.

SAP News

SAP speeds emergency aid payment amid coronavirus crisis

With the anticipated flood of applications for aid and the need to quickly support its BURGER, Germany’s central and federal state governments have put together an emergency coronavirus grant program worth €50 billion. SAP stepped up to support. 

SAP News

Emergency repatriation: The stranded fly home in the cloud

Explore how, in just 24 hours, SAP built an emergency repatriation platform for Germany’s Foreign Ministry. The unique project, rueckholprogramm.de, was made possible by both SAP Cloud Platform and an amazing commitment from a global virtual team. 

Kurt Bauer
General Manager, SAP Services Greater China
SAP

Automated self-healing: building business resilience with intelligent processes

Explore the comprehensive automation platform to support self-service and self-healing of IT processes to upgrade and automate fixes to recurring problems. Reduce operational effort and enable full automation, detection, and resolution of business process errors. Reduce ticket handling and improve ticket management through self-service scenarios.

Questions? Get in touch!

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