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SAP Knowledge Central by MindTouch

Key Benefits

Deliver the most relevant information to customers and agents using sophisticated natural language search and processing, content ranking technology, and powerful analytics.

Simplify integration with preconfiguration

Access relevant information from SAP Service Cloud solutions and social engagement cloud software from SAP within one user interface for agents.

Curb support tickets with self-services

Give customers the answers they need more quickly by embedding the SAP Knowledge Central application by MindTouch in your Web self-service portal.

Speed query resolution across all channels

Improve customer satisfaction and retention with fast access to relevant content at the click of a mouse, anytime and anywhere.

Refine knowledge base quality and scope

Enhance, improve, and extend information on feedback, best practices, common issues, and resolutions across channels and with consistency.

Deliver knowledge when and where it’s needed

Provide customers and customer support agents with timely access to relevant product information from internal and external experts instantly.

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.


Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.


Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Security and compliance

Focus on your business and customer relationships. SAP maintains data center, privacy, and product security standards.

Questions? Get in touch!

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