The Intelligent Enterprise
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48%
of machine learning early adopters cite increased profitability as the top benefit.
Economist Intelligence Unit and SAP
527%
improvement in customer profit margin year-over-year for companies with a best-in-class customer experience.
SAP Center for Business Insight 2017 calculation based on “CEM Executive’s Agenda 2016: Aligning the Business Around the Customer,” Aberdeen Group
202%
better business performance than peers when companies have engaged employees.
“The Importance of Employee Engagement,” Dale Carnegie Training
Customer success in the Intelligent Enterprise
Jay Crotts
EVP & Group CIO
Shell
Shell
We want to be an innovative energy company. The only way you can do that today is to take advantage of digital technologies. We knew we needed a partner to help us. SAP was the obvious choice.