Kapture Service Cloud
Kapture Service Cloud is an industry leading, CX automation platform, which offers large enterprises an end-to-end solution to enhance their overall customer experience offering. Kapture Service Cloud seamlessly enables over 1000 integrations, ensuring intelligence and contextuality across customer journey.
Overview
Personalize Every Interation
With Kapture's bots and other AI tools, bring out different outcomes for each customer based on the underlying data. Match needs and solutions smartly and proactively such that each resolution is quick and exactly what the customer is looking for.
Assist Agents with GenAI
Summarize lengthy queries, generate automatic responses, smartly fix replies to ensure that the customer satisfaction is high. Let GenAI understand customer intent and sentiments and provide your agents with responses that are just perfect for your customers.
Empower Personalized Self-Serve
With the help of NLP and AI, use our multiple chatbot options including Conversational, Menu-Driven, and FAQ-based interactions to give your customers the responses within seconds. Ensure that your agents are only reserved for complex interactions while intelligent self-serve tools take care of the rest.
Details
Solution type
Extensions and Add-ons
Industry
Oil, Gas, and Energy, Travel and Transportation, Retail, Banking, Cross-Industry
Compatibility
Works with
Features
Ticket Management System
Enhance ticketing with Kapture's omnichannel solution for 65% faster query resolution. Kapture's ticketing solution enhances efficiency by enriching ticket context, streamlining communication, implementing automated workflows, establishing a comprehensive customer view, and more.
Customer 360
Kapture's Customer 360 model unlocks a 30% productivity boost and happier customers. By unifying all customer data and leveraging GenAI's AI-powered insights, businesses can predict behavior, make data-driven decisions, and ultimately drive growth and satisfaction.
Self-Serve
Slash 90% of ticket volume by empowering your customers to find solutions independently and efficiently. Powered by GenAI, Kapture Self Service enables customers to benefit from personalized FAQs, resolution of repetitive queries in an agent-free manner, and gain user tips from community forums.
