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Transforming utilities with modern CRM and CX

Better serve utilities customers with customer relationship management (CRM) software and customer experience (CX) solutions.

Advising utilities customers on saving energy and going green

You can use data and AI to understand and engage customers digitally to meet their needs, reducing cost to serve and increasing non-commodity sales.

55

%

digital channel efficacy

55% of energy suppliers will improve the efficacy of their digital channels by investing in live chats by 2022.*

80

%

preparing for the future

80% of energy suppliers will deploy digital customer engagement solutions by 2026 to cater to millennials and Gen Z customers.*

40

%

marketing effectiveness

40% of energy suppliers will lift the core business logic from billing to customer data by 2024.*

Deliver a better utilities customer experience

Maximize customer engagement success with SAP Customer Experience solutions.

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Exceed customer expectations with faster service

Improve service efficiency and time-to-resolution with cloud-based customer service software that connects utilities-specific processes.

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Build a superior self-service experience for customers

Give your customers a connected and personalized experience that improves customer satisfaction and reduces your cost to serve by using SAP Self-Service Accelerator for Utilities by SEW.

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Generate loyalty and profits with personalized offers

Create personalized customer offers that reduce energy usage and build trust in a market increasingly defined by decentralization, deregulation, and decarbonization.

See how customers are succeeding with SAP Customer Experience

Learn how utility companies are generating revenue, enhancing profitability, and improving the customer experience.

Delivering energy and efficiency as a service

Explore how energy company MVV Enamic maximized synergies with its B2B partners and improved customer satisfaction.

Simplifying processes for a better customer experience

Find out how Welsh Water simplified processes and accelerated customer response times, leading to a reduced cost to serve.

Explore SAP Customer Experience for utilities

See how SAP Customer Experience solutions can help your utility business reduce cost to serve, grow revenue, and improve the customer experience.

Grow your utilities business with our customer experience solutions

Boost profitability with insights and intelligence

Accelerate issue resolution and increase profitability by connecting customer service operations across the value chain with the SAP Service Cloud solution.

Trust and engagement with customer data solutions

Meet government privacy and utility-specific communication and data requirements with a cloud-based customer identity, access management, and privacy platform.

Find more utilities solutions

Learn more about industry trends, challenges, and opportunities, and explore our full range of SAP solutions to meet all your business needs.

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