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SAP Commerce Cloud

At a Glance Features Plans and Pricing Technical Information Get Started
At a Glance Features Plans and Pricing Technical Information Get Started

Provide a superior omnichannel commerce experience

Win business and build loyalty with unique experiences, fast time to value, and lower total cost of ownership.

Making every interaction shoppable across the entire customer journey

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SAP is named a Leader in the 2019 Gartner Magic Quadrant for Digital Commerce

Read the report

Webinar: The keys to winning the B2B experience economy

Register today

Benefit from using a single commerce solution with SAP Commerce Cloud

Ensure a personalized, comprehensive e-commerce experience with end-to-end commerce processes.

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Two computer monitors demonstrating SAP Commerce Cloud solutions

Web page displaying a product catalog for electronics

Preview of a Web page for an online apparel catalog

Online order fulfillment properties form

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  • Simplify your commerce setup and reduce your total cost of ownership
  • Increase your commerce team's productivity
  • Support end-to-end e-commerce processes, including cart checkout, product content and experience management, promotions, and order management
  • Achieve seamless integration and interaction with components built natively on the same platform 

Support all go-to-market models

Go to market faster with solutions for retail, direct to consumer (B2C), indirect via distributors or resellers (B2B2C), and selling to organizations (B2B).

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Commerce sites on two different mobile devices

Landing page from an e-commerce site

Web page with product categories and search results from an e-commerce site

Web page with search results for snow jackets

Web page with search results and categories for filtering the results

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  • Deliver a consistent commerce experience across all your go-to-market models
  • Eliminate the need to build and maintain integrations between your B2C and B2B commerce platforms
  • Increase your organization's agility by using a single digital platform
  • Reduce your cost of ownership with one digital commerce platform

Leverage industry-specific capabilities

Accelerate your time-to-value with built-in, industry-specific capabilities including financial services, travel, telecommunications, media, and public sector.

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Notebook displaying merchant e-commerce solutions

Web page with options for requesting a product

Travel booking Web site displaying a drop-down menu for flights

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  • Include extensive industry-specific capabilities
  • Follow built-in best practices embedded within industry-specific accelerators
  • Reduce your total cost of ownership

Realize a fast ROI with prebuilt integrations

Benefit from many prebuilt integrations with SAP S/4HANA, SAP ERP, SAP Customer Experience solutions, and other SAP applications.

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Two computer monitors displaying sales automation software

SAP Cloud Platform integration page

SAP Cloud Platform integration page with mapping information

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  • Enable end-to-end commerce processes for more transparent and customer-centric commerce experiences
  • Reduce your cost and risks from integrating your commerce platform with your core SAP applications
  • Accelerate your time-to-value by reducing your effort to integrate your commerce platform to your core SAP business systems

Exceed expectations with built-in flexibility

Drive conversions through robust, configurable capabilities and an extension framework with microservices.

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Two computer monitors displaying an omnichannel platform

Service instances page for viewing and configuring service instances

Customer-registered-function details page

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  • Deliver unique commerce experiences that differentiate you from the rest
  • Innovate at market speed to capitalize on opportunities without being constrained by your commerce platform
  • Extend the platform to meet your specific requirements without buying more niche solutions

What are analysts saying about commerce solutions from SAP?

2019 Gartner Magic Quadrant for Digital Commerce: SAP is named a Leader

Are you evaluating next generation Digital Commerce Platforms? Find out why Gartner again recognized SAP as a Leader in the 2019 Magic Quadrant for Digital Commerce.*

See how customers are succeeding with SAP Commerce Cloud

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Office Depot logo
Maxim logo
Shilla Duty Free logo
Maui Jim logo

Training and Certification

Realize business results fast with expert-led training, hands-on experience, and best practices for SAP Commerce Cloud.

Train where it suits you best

Training courses are available at select SAP offices, your own location, and online to meet your needs and preferences.

Empower your team

Role-based training equips your team with knowledge needed to adopt and optimize SAP Commerce Cloud quickly and effectively. 

Access the latest resources

Comprehensive, up-to-date resources are available when you need them by accessing SAP Learning Hub with a subscription.

Start your learning journey

Find the best training and certification for you and your team using our visual learning guides. Plan your learning journey to get started quickly.

Get started with SAP Commerce Cloud

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  • View how-to videos on using software features and functions
  • Watch Webinars and attend expert events for the latest updates, insights, and advice
  • Get information about our quarterly release cycles, service availability, and cloud support

SAP Customer Experience Services

Transform your business faster with services and support from SAP.

Get an overview of services for SAP Commerce Cloud solutions and discover how we can help you address key aspects of your project, enforce best practices, and set up your own operations for ongoing success.

Partner Ecosystem

Benefit from specialist expertise to guide your SAP Commerce Cloud project. SAP Customer Experience solution partners provide the service and support you need to meet your enterprise goals.

Included Products

Learn about products in the SAP Commerce Cloud portfolio.

SAP Upscale Commerce

SAP Upscale Commerce is a mobile-first next-generation commerce solution designed for midsize retail, consumer goods, and direct-to-consumer industries.

SAP Commerce Cloud, context-driven service

SAP Commerce Cloud, context-driven services enable you to design and deliver a highly personalized commerce storefront.

SAP Commerce Cloud Resource Center

Customer Stories Blogs Webinars and Product Videos Industry Research and Product Information
Customer Story
Bosch

Discover how B2B customer experience drills through legacy processes to boost revenues.

Read the story
Customer Story
MHE-Demag

See how a manufacturer expands market presence and improves responsiveness.

Read the story
Customer Story
Insight

Find out how a global enterprise IT provider is helping new clients get up and running faster.

Read the story
Customer Story
Sigma Healthcare

Learn how a healthcare company combines experience and operational insights to exceed customers’ expectations.

Read the story
Customer Story
ALBA Group

Learn how a leading waste disposal company delivered a customer portal that exceeds customer expectations by using SAP Commerce Cloud.

Read the story
Customer Story
New Era Cap

See how New Era implemented SAP Commerce Cloud to give B2B and B2C customers a responsive and easy-to-use omnichannel experience. 

Read the story
Customer Story
Office Depot

Find out how Office Depot implemented SAP Commerce Cloud for its B2B customers to pace online orders and modernize its e-commerce platform. 

Read the story
Customer Story
Maxim Integrated

Find out how Maxim uses SAP Customer Experience solutions to up-sell and cross-sell solutions to its expanding customer base through a global digital store.

Read the story
Customer Story
The Shilla Duty Free

Discover how The Shilla Duty Free lowered its total cost of ownership and launched an extensible platform to execute its ambitious digital strategy.

Read the story
Customer Video
Maxim Integrated

Hear how this Fortune 500 semiconductor manufacturer is driving higher revenues by providing a seamless e-commerce experience.

Watch the video
Customer Story
Maui Jim

Hear how Maui Jim is providing unique shopping experiences to fill the gap between e-commerce and physical customer engagement.

Read the story
Customer Story
DAIMANI

Explore how DAIMANI runs a multinational VIP hospitality marketplace that offers the highest level of personalized customer service through SAP Customer Experience solutions. 

Read the story
Customer Story
Yell

Take a look at how the managed digital marketing services leader streamlined and improved its overall customer experience by implementing cloud solutions from SAP.

Read the story
Blog
E-commerce data shows consumer behavior changing drastically

See how changing buying patterns are impacting e-commerce businesses during the global health crisis.

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Blog
Three things business should focus on during and after COVID-19

Discover three ways to navigate a challenging time to meet customers’ evolving needs.

Read the blog
Blog
How COVID-19 is revealing blind spots in businesses

Learn how creativity, enthusiasm, innovation, and an open mind are key to building a more sustainable future economy.

Read the blog
Blog
Green e-commerce: Saving the world in three steps

Build a more sustainable e-commerce business that provides a consumer experience that reduces the carbon footprint and is available online.

Read the blog
Blog
E-commerce alert!

How non-functional requirements impact the user experience.

Read the blog
Blog
The best examples of artificial intelligence in e-commerce
Read the blog
Blog
B2B: Top 10 e-commerce capabilities to drive the most online success
Read the blog
Blog
Why Explainable AI (XAI) is the future of marketing and e-commerce
Read the blog
Blog
How China’s e-commerce law will affect retailers, sellers, and consumers
Read the blog
Blog
A quick list: The pros and cons of running headless commerce platforms
Read the blog
Blog
E-commerce continues to boom: Digital commerce trends for 2019
Read the blog
Blog
“Alexa, what will be your impact on e-commerce?”
Read the blog
Blog
How to ease the pain of taking your e-commerce platform live
Read the blog
Blog
Omnichannel: How retailers can craft a seamless customer experience
Read the blog
Blog
IoT adoption in consumer products: The intelligent sensor grid for digital commerce
Read the blog
Blog
The four drivers of B2B e-commerce ROI
Read the blog
Blog
B2B e-commerce and user experience: Stealing smart from B2C
Read the blog
Blog
Build brand loyalty with direct-to-consumer strategies

Learn how innovative players in the new direct-to-consumer landscape disrupt markets.

Read the blog
Blog
Top e-commerce product visualization strategies

Learn why the right product visualization can boost sales, while decreasing costly returns.

Read the blog
Blog
What do the best customer experience brands have in common?

Discover how three leading brands disrupted their markets by connecting with customers.

Read the blog
Blog
Why the B2B customer experience matters just as much as B2C

Find out why it pays for B2B organizations to think more like retailers.

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Blog
International expansion in eight steps: A guide to cross-border sales

Explore why e-commerce businesses should sell in new markets.

Read the blog
Blog
Visual search: Seeing huge growth potential in home decor

Find out how to engage shoppers with visual search.

Read the blog
Blog
Driving convenience doesn’t stop at headless commerce

Learn why headless commerce is the new go-to model for digital-first businesses, and how you can master your headless commerce architecture.

Read the blog
Blog
Retail in 2020: Three ways retailers can stay relevant

Learn how to embrace new digital channels and innovation to win loyal customers.

Read the blog
Blog
What is digital commerce? A guide to modern e-commerce
Read the blog
Blog
Do or do not: Mastering the new galaxy of commerce
Read the blog
Blog
How commerce and CRM software could save our planet
Read the blog
Blog
The next big step: Three ways we can build sustainable commerce
Read the blog
Blog
Black Friday e-commerce readiness checklist
Read the blog
Blog
The first step of a successful e-commerce journey: Customer-centered design
Read the blog
Blog
Direct-to-consumer brands and models that are killing it
Read the blog
Blog
The e-commerce value trap: The cost of missing metrics
Read the blog
Webinar
Reinventing e-commerce with intelligent experience management

Learn how to deliver a better digital storefront to customers by using experience insights to shape their ongoing journeys.

Watch the Webinar
Webinar
Preparing your e-commerce business for the “new normal”

Discover e-commerce strategies and technologies to address the challenges of a changing economy and prepare for recovery.

Watch the Webinar
Webinar
Creating great experiences at Pentland

Find out how Pentland Brands found success by adopting a customer-centric digital strategy based on agility and pace.

Watch the Webinar
Webinar
The future of commerce for your business

See how SAP Commerce Cloud can help your business thrive and deliver 5-star customer experiences.

Watch the Webinar
Webinar
Everywhere commerce

Understand how to make every interaction shoppable across the entire customer journey with mobile-first, cross-channel journeys.

Watch the Webinar
Video
Headless commerce

Learn how headless commerce architecture can enable new business agility while making every screen a channel for your brand.

Watch the video
Video
B2B e-commerce made easy

Discover how to drive next-gen B2B commerce through simplicity, innovation, and insight.

Watch the video
Video
Delivering rich e-commerce experiences

See how SAP Commerce Cloud can help your business deliver rich e-commerce experiences that drive revenue and build customer loyalty.

Watch the video
Video
Reimagining commerce

Find out how SAP helps businesses adapt for resilience with our industry-leading e-commerce solution.

Watch the video
Video
Look into the future of commerce

Hear SAP product marketing expert and entrepreneur Charles Nichols discuss the future of commerce and how multiple innovations are converging on that goal.

Watch the presentation
Video
EPAM: Why migrate to the cloud?

Hear SAP implementation partner EPAM explain why companies should embrace moving their e-commerce platforms to the cloud.

Watch the video
Webinar
Virtual demo series: SAP Commerce Cloud

Learn how to make every interaction shoppable across the entire customer journey.

Register for the Webinar
Video
Solution overview for SAP Commerce Cloud

Find out how SAP Commerce Cloud can help your business reach new heights.

Watch the video
Video
Is it time to migrate e-commerce to the cloud?

SAP partner EPAM shares advice for businesses that are considering moving their on-premise e-commerce system to the cloud.

Watch the video
Video
Personalizing the customer experience, globally

See how Maui Jim runs its digital business with SAP solutions to support e-commerce sites and pop-up stores.

Watch the video
Webinar
How do you meet evolving B2B buyer expectations?

Learn how Pentland Brands found success with a customer-centric strategy based on agility and
pace.

Watch the Webinar
Webinar
Everywhere commerce

Find out how to make every interaction shoppable across the entire customer journey.

Watch the Webinar
Webinar
How Milliken puts credibility and simplicity at the core of its B2B e-commerce sites

Learn how to exceed B2B “superbuyer” expectations.

Watch the Webinar
Virtual Demo
Order management

Deliver a true omnichannel buying experience by enabling customers to fulfill orders and make returns anywhere, anytime.

Watch the demo
Virtual Demo
Experience management

Design and manage a highly personalized commerce experience that drives conversion.

Watch the demo
Virtual Demo
Product content management

Present the right products to the right customers at the right time with engaging details that drive conversions.

Watch the demo
Virtual Demo
Context-driven services

Enable real-time intelligent segmentation, personalization, remarketing, and merchandising for a context-driven customer experience.

Watch the demo
Virtual Demo
Omnichannel commerce

Learn how to leverage core digital commerce capabilities to engage and transact with your customers across all channels.

Watch the demo
Webinar
How to revolutionize m-commerce

Learn how to build intuitive mobile UX that customers love.

Watch the Webinar
Webinar
Create amazing in-store and online experiences

Learn about the future of commerce as we explore cross-channel strategies for grocery retailers and direct-to-consumer tactics for B2C and B2B companies.

Watch the Webinar
Webinar
Forrester: Engaging the digitally empowered buyer

See why digital transformation continues to shape B2B and B2C buying behavior, and how a winning digital experience drives growth, converts sales, and improves client satisfaction.

Watch the Webinar
Webinar
Grow B2B and B2C e-commerce with your own marketplace

Join Jess Iandiorio, CMO of Mirakl, as she uncovers the opportunities that online marketplaces offer.

Watch the Webinar
Webinar
Three keys to digital transformation success

Discover how SAP Customer Experience solutions help Maxim Integrated drive world-class digital experiences with first-party data.

Watch the Webinar
Webinar
Creating great customer experiences

See how Pentland Brands delivers great customer experiences by adopting a customer-centric digital strategy.

Watch the Webinar
Webinar
Build customer relationships to drive revenue

Learn three steps that best-run brands can take to build better customer relationships.

Watch the Webinar
Webinar
Ecommerce Foundation research: Key trends in e-commerce

Explore real-world examples of businesses driving more sales by placing customers at the center of the shopping experience.

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Webinar
How content excellence made Victorinox win in digital commerce

See how mastering data and content gives Victorinox the “cutting edge” in delivering great customer experiences.

Watch the Webinar
Webinar
Meet customer expectations in an evolving world

Discover what it means to “platform your business” from platform pioneer Christian Agger, Head of Digital and Business Transformation at Satair.

Watch the Webinar
Webinar
Get the A to Z on how to create amazing experiences

Create meaningful customer experiences built on trust with ideas, strategies, techniques, and tips.

Watch the Webinar
Report
Coronavirus: E-commerce crisis management for today and tomorrow

Learn how to respond to challenges and find new opportunities to increase online sales.

Read the report
White Paper
The business imperative for transforming B2B customer experience

See how three brands are enhancing their digital shopping options to boost growth.

Read the white paper
Analyst report
E-commerce foundation: How to replatform your e-commerce system successfully

Get expert advice on planning, designing, and executing your e-commerce replatforming project.

Download the report
Executive Brief
Commerce, reinvented

Drive demand, loyalty, and long-term growth as an intelligent enterprise.

Download the brief
Analyst Report
Gartner Magic Quadrant for Digital Commerce

Gain new insights into today’s commerce solutions with valuable research from
Gartner.

Read the report
Analyst Report
How to replatform your e-commerce system

Get comprehensive, best-practice advice from Ecommerce Foundation for managing complex and vital replatforming projects.

Read the report
Executive Brief
Executive brief: Commerce reinvented

Learn to connect every moment for customers through holistic, intelligent commerce to deliver trusted experiences customers love.

Read the executive brief
Solution Brief
SAP Upscale Commerce

Find out how you can build beautiful mobile-native and progressive Web experiences and deploy in days with SAP Upscale Commerce.

Read the solution brief
Toolkit
Experience economy success guide for wholesale

Learn how leading wholesale distributors are winning in today’s global, always-open marketplace, where customers and prospects demand superior end-to-end experiences.

Get the toolkit
Toolkit
The experience economy is here

See how SAP can help manufacturers’ e-commerce initiatives thrive in this new age of industrial consumerism.

Get the toolkit
Toolkit
The digital disruptor toolkit

Take a brief “digital disruptor” assessment test, learn how to build great direct-to-consumer (D2C) channels, and see how Levi Strauss is reinventing its business model for the D2C era.

Get the toolkit
Toolkit
SAP – your best consumer product GTM partner

Learn how SAP C/4HANA solutions can help you synchronize activities across your modern trade and direct-to-consumer efforts.

Get the toolkit
Toolkit
SAP – your best travel industry partner

See how SAP C/4HANA solutions can help transform the modern travel experience from before the journey begins until after it’s over.

Get the toolkit
Analyst Report
The state of global e-commerce

Consider the latest e-commerce trends that are shaping the infrastructure of  global, regional, and country-specific marketplaces.

Read the report
Research Report
Forrester: The total economic impact of SAP Commerce Cloud

Learn about the potential ROI that enterprises can realize by deploying SAP Commerce Cloud for B2B.

Read the Forrester report
Executive Brief
Reasons why executives choose SAP Commerce Cloud

See why market leaders choose this single platform for delivering consistent, personalized digital commerce experiences.

Read the executive brief

Support the end-to-end customer journey

Explore the other cloud solution portfolios in the SAP Customer Experience solutions suite.

SAP Customer Experience solutions

See how the SAP Customer Experience solutions suite brings together customer data, machine learning technology, and microservices to power real-time customer engagements across sales, service, marketing, and commerce.

*Gartner, Magic Quadrant for Digital Commerce, Penny Gillespie, Christina Klock, et al., 21 August 2019. 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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