Increase customer satisfaction with real time data powered by AI
Your customer service team is often overwhelmed by the volume of data during customer calls each day. It is very challenging to access relevant information swiftly and efficiently, leading to delays in response times and frustrating experiences for both them and your customers. The customer service assistant solution revolutionizes your customer service operations, making it seamless and efficient.
Overview
Generate lightning-fast responses for customers
Say goodbye to laborious manual searches! With our cutting-edge system, Customer Service Representatives (CSRs) can promptly tackle inquiries with lightning speed, substantially reducing up to 50 percent in call durations. Experience the efficiency of instant access to the right information, ensuring rapid and precise responses that enhance customer satisfaction and streamline your service operations.
Providing precise information for enhanced customer satisfaction
Providing precise and prompt responses meets and exceeds customer expectations, enhancing satisfaction. By delivering information accurately and swiftly, we ensure that customers feel valued, understood, and cared for, fostering a positive and lasting relationship with your brand.
Be versatile with an easily scalable and adaptible application
Whether overseeing a lean team or managing a bustling call center, SAP AI Assist seamlessly scales to accommodate your requirements. This versatile solution adjusts swiftly to your evolving operational demands, ensuring it remains adaptable to changes in your customer service environment. With its ability to effortlessly scale and adapt, this platform guarantees optimized performance regardless of your organization's size or growth trajectory.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Consumer Products, Oil, Gas, and Energy, Utilities, Agribusiness
Compatibility
Works with
Features
Enjoy a simple and user-friendly interface
Everything you need and nothing you don’t. Our simplistic interface can listen to conversations and provide real-time SAP data based on GenAI contexts. This allows you to provide your customers with accurate and lightning-fast information that would take hours to gather manually.
Use voice or text for real-time responses
Customize the tool to actively listen to Customer Service calls or manually input text to generate responses. This flexible setup allows seamless interaction through real-time conversations or text-based queries, ensuring efficient and tailored responses.
Experience the efficiency of streamlined workflows
Unlock the power of our Customer Service AI Sidekick on SAP BTP with its ability to efficiently consolidate data, and streamlining CSR workflows for enhanced productivity.
Plans and pricing
Customer Service AI Subscription
Base Licensing and Installation included in pricing
CSR AI tool Subscription and Installation is included along with up to 10 hours of customization.
- Minimum contract 2 years
Base Licensing and Installation included in pricing
CSR AI tool Subscription and Installation is included along with up to 10 hours of customization.
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Artificial Intelligence |
| Industry | Cross-Industry, Consumer Products, Oil, Gas, and Energy, Utilities, Agribusiness |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
Software-as-a-Service solution This product is delivered online as a subscription service. |
| Globalization |
Internationalized for global customers This product has been internationalized to meet the needs of global customers (e.g. the use of Unicode). |
Resources
Customer Service Reps AI Assistant Long Demo Video
MIndset's SAP BTP Offerings
The Customer Service Assistant Presentation
Publisher
Mindset Consulting, LLC
An SAP partner Mindset offers innovation and design-centric enablement on the SAP platform including Design, Development, Implementation, Strategic and Managed Service offerings on SAP’s S/4HANA, Cloud, Fiori, IoT, EWM and Mobile platforms. Mindset also offers an array of SAP Software Solutions.
