Use real-time customer data and insights to create customer experiences that exceed expectations.
Omnichannel Customer Experience
Deliver a unified customer experience and increase profits with personalized omnichannel engagement
Expand your customer base by interacting with consumers anytime and anywhere. Using customer insight and real-time analytics, you can create personalized, in-context offers at the moment of decision and provide exceptional service in store, online, and on mobile devices.
Previous
Next
Customer Data and Insights
Customer Engagement and Personalization
Strengthen customer loyalty and increase sales with fast, personalized service interactions.
Store and Digital Commerce
Deliver a seamless customer experience across all physical stores and digital commerce channels.
Omnichannel Order Management
Manage and process customer orders and returns from any channel with omnichannel order management.
Customer Data and Insights
Enhance the e-commerce and in-store experiences of your retail brand by understanding customers’ needs and desires before they do. By running our customer data and insights solutions, you can evaluate many facets of historical data to predict what customers demand today – and anticipate their requirements for tomorrow.
Customer Engagement and Personalization
Exceed the expectations of your most demanding customers by informing consumers, recommending products, and influencing shopping behavior in the moment across any channel, including in the store with mobile devices. A real-time recommendation engine suggests personalized offers to consumers, based on previous multichannel interactions.
Store and Digital Commerce
Provide a seamless customer experience when customers come into your stores, order online, or call. Our integrated software can help you ensure efficient, secure point-of-sale transactions; help store employees manage in-store merchandising and inventory, as well as your digital store; and capture customer orders, improve customer service, and manage customer financials.
Omnichannel Order Management
Help ensure the right price goes to the right place across multiple channels by gaining visibility into your current inventory before capturing orders. Our end-to-end software allows you to manage and process customer orders from any channel, intelligently source orders and promise inventory from anywhere in the supply chain, and quickly process payments and returns.
See how customers are succeeding with SAP
Previous
Next
34% increase in e-commerce Web site conversion
Ponder how Purchasing Power runs SAP Hybris Commerce to expand its product catalog with feature-rich e-commerce capabilities.
Consistent, customer-centric service with SAP solutions
See how ULTA uses real-time data and analytics to drive better, more personalized service and a reliable shopping experience.
Higher inventory turnover with SAP Hybris Commerce
Find out how Li-Ning increases sales volume with online-to-offline capabilities supported by integrated order management services.
Get the facts
13%
higher cross-selling and up-selling through greater customer insight.
SAP Benchmarking
58%
increase in cross-sell and up-sell revenue when customer-facing employees have ready access to product and competitive information.
SAP Benchmarking
29%
improvement in operating margin when monitoring sales trends and proactively addressing revenue shortfalls.
SAP Benchmarking