The innovative solution for utilities companies to solve exception management challenges
Streamline exception management for SAP ERP Central Component (ECC) and SAP S/4HANA with faster issue resolution, reduced risk, and seamless integration. Designed for utilities, this solution automates workflows, enhances transparency, and empowers teams to improve decision-making, cut costs, and maintain continuity.
Overview
Deliver a single view of exceptions for faster and smarter decisions
Simplify fragmented exception processes with a consolidated, customer-centric view. Real-time insights empower teams to make swift decisions and eliminate workflow silos, enhancing efficiency and transparency.
Accelerate issue resolution with real-time insights and automated workflows
Resolve exceptions faster to reduce delays and enhance customer experience. Shorter response times free trapped revenue, lower operational costs, and keep business processes running smoothly.
Create intelligent workflows for greater efficiency
Boost efficiency by automating exception management workflows. Dynamic task allocation reduces manual effort, allowing teams to focus on higher-value activities and critical business priorities.
Details
Solution type
Extensions and Add-ons
Industry
Utilities
Compatibility
Works with
SAP S/4HANA Cloud Private Edition
Features
Optimize productivity with automated work allocation
Automate the distribution of back-office tasks to enhance team productivity. Gain complete visibility into workloads, ensuring efficient resource management and faster task completion. Reduce manual effort and improve operational control.
Gain real-time visibility into customer data
Consolidate metering, billing, and customer data into a single, real-time view. Simplify exception management by accessing all relevant information in one place. Improve service delivery and customer satisfaction with comprehensive insights.
Accelerate exception resolution with automated closure
Automate the closure of exception cases to reduce backlogs and improve efficiency. Proactively manage issues to ensure seamless business operations and reduce manual interventions.
Plans and pricing
BDEx Suite
Dynamic Work Center—Streamline the process of allocating back office work in SAP for utilities, giving managers complete visibility and control of their team’s workload.
Customer Centric Hub—Gain all relevant metering, billing, dunning, and related customer information in one single, real-time, customer centric transaction.
Closure Control—Understand the link between Business Process Exception Management (BPEM) cases and their root causes, making it possible to automatically close cases where the root cause is resolved.
- Minimum contract 1 year
Dynamic Work Center—Streamline the process of allocating back office work in SAP for utilities, giving managers complete visibility and control of their team’s workload.
Customer Centric Hub—Gain all relevant metering, billing, dunning, and related customer information in one single, real-time, customer centric transaction.
Closure Control—Understand the link between Business Process Exception Management (BPEM) cases and their root causes, making it possible to automatically close cases where the root cause is resolved.
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Application Development and Automation |
| Industry | Utilities |
| Works with |
SAP S/4HANA Cloud Private Edition |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
American Water Transforms Customer Service With Basis Technologies
Discover the Must-Have Add-On for Utilities Running SAP
BDEx Solution Demo
Publisher
Basis Technologies International
Basis Technologies provides software that empowers the world's most dynamic SAP customers to predict change failures and automate change management. Making changes to complex, interconnected SAP systems can cause issues that lead to operational disruption, loss of revenue, and brand damage. Many of the world’s largest enterprises, including P&G, Honda, Britvic, 3M, and Diageo trust Basis Technologies to help them achieve their business goals by eliminating change design and execution errors
