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Get closer to your customers

Find out how to attract new customers without losing the loyalty of those who have been with you from the start with products and solutions from SAP.

Offer contextual experiences to your customers

Engage users throughout their customer journey and deliver the same experience across time and channels, giving your customers consistent, rich, and personalized content.

Demolish the walls between commerce and engagement

Learn how to deliver an assisted sales process that gives customers the information and confidence they need to make the final purchase decision, increasing your online sales.


Gain deeper customer insights so you can deliver personalized and relevant experiences across all channels throughout the entire customer journey.

SAP Digital CRM

Bring together sales, service, and marketing to give your small business or midsize company a complete customer engagement solution. SAP Digital CRM can help you get up and running in minutes, and start making every sales and service engagement a personal connection.  


Engage customers throughout the buying journey in a more meaningful way and access in-the-moment information and insights to accelerate sales.


Connect agents with the right expertise and tools to deliver the great service your customers expect through self-service sites, call centers, and field service.

SAP Hybris Service Cloud

Stay a step ahead of customer expectations, from the initial service contact all the way through billing. Offer multiple service channels, access complete and contextual customer information, and gain real-time insight into call center and field service performance.

SAP Hybris Service Engagement Center

Resolve your customer queries faster by using a unified agent desktop with built-in communication channels. SMEs can create a consistent customer experience by managing all customer contacts in the same interface.

SAP Jam Communities

Create an online community where your customers can find the information they need at every stage of the purchasing process, and that enables you to resolve service requests quickly and effectively.


Provide consistent customer experiences and support data-driven customization, cost-effective order management, and real-time inventory management.


Identify revenue opportunities and monetization models that capture narrow market segments, while using billing to transform the customer experience.

Trust our worldwide partner network to deliver a solution that suits your SME needs

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Find an SAP partner

SAP partners help you buy, build, implement, service, and support the SAP solution that best fits your unique needs. Find a trusted professional to work with today.

What are leading analysts saying about SAP?

Get the facts

Customers using SAP Hybris solutions see a 40% increase in online sales on average.

Analysis from customers of SAP Hybris solutions

of small and midsize companies cited customer acquisition as the top business priority for the next 12 months.

IDC InfoBrief, sponsored by SAP, The Next Steps in Digital Transformation, January 2017

Exceed customer expectations – every time

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