Drive meaningful assistance initiatives for vulnerable customer segments
The platform offers third-party agencies the ability to manage their customers' energy and water utility accounts. Agency representatives can view account details, make pledges, manage program or pledge eligibility including bill assistance pledges by way of 24/7 access via the web or mobile devices.
Overview
Streamline agency operations and financial aid with digital self-service
Eliminate outdated paper-based methods and isolated processes by adopting the unified digital platform. Enhances accessibility, increases efficiency, and simplifies the management of agency operations and financial assistance programs. It delivers aid more effectively with a seamless experience.
Enhance utility-agency relationships and multi-organization collaboration
Revolutionize communication between utility and third-party agencies. Simplify identification of customer groups for assistance programs and process pledges from agencies. Provide seamless data and process integration fostering multi-organizational partnerships and superior customer experience.
Provide targeted aid to vulnerable customer groups
Connect vulnerable customers with tailored financial initiatives, reducing debt collection cost while preserving customer relationships. Efficiently address uncollectible accounts receivable, prevent service disruptions, enhance operational efficiency and customer satisfaction.
Details
Solution type
Extensions and Add-ons
Industry
Utilities
Compatibility
Works with
Features
Streamline pledge management for third-party agencies
Ensure the efficient handling of customer pledges. Create new pledges, edit existing ones, maintain accurate records, and track the history of pledges made. Moreover, provide a transparent and organized system for managing contributions and financial aids.
Drive meaningful assistance initiatives for vulnerable customer segments
The platform empowers agencies to offer vital energy assistance and financial aid. It provides comprehensive views of state-funded programs, customer interactions, and payment arrangements, ensuring vulnerable customers have access to assistance programs that promote energy equity.
Effortless user approval for third-party agencies
Facilitate seamless background checks and verifications to ensure the credibility of third-party agencies before enrollment and registration. Our platform offers a straightforward process for validating users, providing a reliable and efficient system for managing approvals and maintaining trust.
Plans and pricing
All plans include:
Price Upon Request
Standard per Agency Account
Price upon requestStandard per Agency Account
Standard
Standard per Agency Account
Includes 50 Customer Accounts Price unavailable in this region- Minimum contract 1 year
Standard per Agency Account
Includes 50 Customer Accounts
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Utilities |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
The Road Ahead- Defining the Next in CX for Energy and Utility Industry
Low income
Publisher
Smart Energy Systems, Inc.
With our innovative and industry-leading cloud platforms, we aims to deliver the best digital customer experiences (CX) and mobile workforce experiences (WX), powered by AI, ML, and IoT analytics (IX) to the global energy, water and gas providers. We partner with utilities to deliver solutions that are easy to use, integrate seamlessly with utility systems, and help build a strong technology foundation that allows utilities to become future ready, by harnessing the power of digital technologies.
