The mobile CX platform saves you money, improves customer service, and grows your business
Offer customers the service channel they are used to: the smartphone. Quickly combine our preconfigured self-services into an app. Engage with customers directly, in real-time per push-messaging.
By endios GmbH
Overview
Reduce cost-to-serve
Leverage our Customer Self-Services suite to offer your Customers the mobile UX they expect. Allow them to check their bill while commuting, adjust their budget-billing from the sofa or read their utility meters just by scanning them. Every customer on the app prevents calls and paper sent.
Mobile CX: fast-track to better customer service and satisfaction
Start your app in record time using our 50+ "plug-and-play" Widgets, tweak whatever you want, or even build your own functionality. After 100+ implementations for utilities, our features are tempered to provide your customers with the best overall experience.
Growing your solution is as painless as it gets
Using our platform is an order of magnitude faster than building from scratch. Afterwards, it can grow at your own pace: you can start fast and pragmatic and later decide where to individualize, or if you want to add advanced CX-functionality like CDC, CDP, emarsys, etc.
Personalize communication & reach customers directly
Reach out to your customers in real-time via Push Messages: Help them through power outages and other events, help your customers know when energy is cheaper and when to save energy. Great communication put right into the pocket of your customers can help you increase your NPS.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Utilities, Public Sector
Compatibility
Works with
This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
- SAP Customer Data Cloud
- SAP Engagement Cloud
- SAP Marketing Cloud
- SAP Customer Data Platform
- SAP HANA Cloud
Features
Full suite of customer self-services ready-to-go
All the features you need to get you app going are already there: capture meter values through the camera lens, review bills, change installments, update addresses, check consumption. All is ready-to-go or you can adjust them to you needs. Connects directly to your SAP IS-U or customer portal.
A large ecosystem of widgets can enhance engagement and usage.
Utility functions are a must-have, but often more is needed to keep users coming back. Go beyond just meter reading with features that keep users engaged all year long: offers, coupons, surveys, lotteries, parking, ticketing, events. Discover all these features and more in our ready-to-go widgets.
endios one gives you full control over your app with a simple drag-and-drop UI.
Just like you wouldn't want to read a magazine that has the same content as the previous issue, your app shouldn't be static either. With endios one, you can easily update your app’s look and feel, add new content, features, and functionality without any coding or agency involvement.
Your new app doesn’t have to be an IT project
After having installed over 100 energy-apps in Germany alone, we know what we are doing. Many implementations already exist. We want you to get running as quickly as possible.
Your data stays your data
We strive to help you gain deep knowledge about your customers. This data stays your data, we don’t sell it or provide it to third parties. We work on top of your systems, and by encrypting all traffic, we ensure the safety of the data when in-transit.
Plans and pricing
All plans include:
- Full suite of customer self-services
- Full self-management with drag & drop
- Large ecosystem of widgets to enhance engagement & usage
- Fast development with endios one-SDK
- Secure Cloud Backend
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- A fully functional, pre-configured demo-app to test all endios one pro features
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- Our most commonly requested features in a nutshell: Meter Reading, Consumption, Budget Billing, Invoice, Banking plus several Engagement modules
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- A customized app with full access to all endios one features
- Tested and ready-to-go Customer Self-Services
- Full self-management with drag & drop
- Large ecosystem of widgets to enhance engagement & usage
- Fast development with endios one-SDK
- Preconfigured interface & Universal connector
- Enterprise-grade GDPR-compliant data handling & cloud servers
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Customer reviews
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Technical Information
Technical details
| Solution type | Extensions and Add-ons |
| Category | Customer Data |
| Industry | Cross-Industry, Utilities, Public Sector |
| Works with |
|
Deployment and operations
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
| Globalization |
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| Operations |
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terms-and-conditions-url
https://www.endios.de/agb/
technical-name
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Resources
endios one pro - Utilities (DE)
endios one pro - Customer Self-services (DE)
endios one pro - Onepager (EN)
Publisher
endios GmbH
endios offers a cutting-edge low-code mobile platform that helps cities and utilities interact with their customers. Using our platform, our customers can decrease cost-to-serve, expand customer understanding. With > 90 customers in DACH, we are the largest mobile smartcity & smartenergy ecosystem.
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