What is order management?

Order management is the cohesive process that drives your business’s ability to capture orders accurately, orchestrate fulfillment across channels, and provide a seamless customer experience from start to finish. For SAP, it’s about integrating every step—from order capture and inventory allocation to shipment and invoicing—into a single, intelligent order management software that empowers businesses to innovate and deliver on customer expectations faster and more efficiently.

What is the sales transfer and audit process?

The sales transfer and audit process is a systematic method of reviewing and verifying transactions related to sales and subsequent transfers of goods or services. Its primary purpose is to ensure accuracy, transparency, and compliance with internal policies and external regulations. SAP Omnichannel Sales Transfer and Audit delivers real-time, automated processing from POS order capture to transfer execution. It features automated reconciliation, real-time dashboards with alerts, and a secure audit trail—ensuring data integrity, rapid issue resolution, and compliance with internal and external standards while reducing manual processes and financial risks.

Order management software

Overcome omnichannel order and fulfillment complexities with SAP Order Management Services.

Read the solution brief

Connect supply and demand data to deliver the perfect order

Centrally manage orders with an intelligent system

Provide your customers with a unified commerce experience across all channels and track sales, inventory, and fulfillment in a single view using our order management software.

Read the solution brief

Orchestrate sales and fulfillment

Connect all your channels, inventory, and fulfillment systems through a central hub to enable seamless, omnichannel order orchestration.

Understand real-time business performance

Track daily sales, spot trends, and monitor performance from all channels, including your POS system, to ensure you’re meeting customer promise.

Improve your strategy with flexible processes

Easily configure and tailor order flows and sourcing strategies to respond to changes based on goals, rather than rigid rules, to stay agile and competitive.

Explore order management software capabilities

Choose the OMS capabilities you need with SAP’s modular OMS solutions that scale with your business and integrate with SAP and third-party systems.

Connect order channels and inventory

Unify real-time inventory and order data across channels to ensure accurate availability and fast fulfillment.

Boost customer experience

Exceed customer expectations with seamless, flexible order experience and real-time fulfillment updates.

Increase supply chain efficiency

Streamline order processes and inventory flows to improve supply chain efficiency and meet demand with confidence.

Explore the product

Delight your customers with on-time delivery

Use real-time inventory insight to source from the best location and meet delivery promises.

Reduce fulfillment costs

Route orders efficiently and lower both shipping and operational costs using centralized data.

Balance business goals and customer experience

Optimize data-driven sourcing decisions to align your business goals with delivering the best customer experience.

Explore the product

Improve sales data accuracy

Automate sales data validation with custom rules and resolve errors quickly with recommendations based on historical patterns.

Drive data-enriched decisions and experiences

Access centralized sales data and real-time insights to improve KPIs and deliver more tailored customer experiences.

Increase retail operations efficiency

Use real-time insights and dashboards to streamline workflows, reduce manual tasks, and improve store operations.

Explore the product

Ready to tackle AI, tariffs, and more?

Learn how to transform challenges into victories in the webcast, "2025 Trends in B2B Commerce.

Watch on-demand

See how customers are succeeding with SAP

Streamlining operations for enhanced customer experience

Canadian retailer Canac uses an integrated order management system to boost agility and deliver an enhanced customer experience.

Watch the video

Browse more CX customer stories

See what analysts are saying about SAP

The Order Management Market 2025 by IHL Group

Discover why SAP OMS is a leading solution in the order management landscape.

Read the report

Resources

SAP Order Management Services in Action

Explore how SAP CX experts are presenting intelligent customer experience (CX) innovations fueled by artificial intelligence, machine learning, and hybrid composability.

Watch the video

Roadmaps

Explore order management product overviews, benefits, and capabillities.

View roadmaps

Marketplace Seller Trends Report 2026

Learn how organizations are approaching marketplace adoption, tackling operational challenges, and setting goals for growth in the report co-developed by SAP and ChannelEngine.

Read the report

Frequently asked questions

: Order management is the cohesive process that drives your business’s ability to capture orders accurately, orchestrate fulfillment across channels, and provide a seamless customer experience from start to finish.

For SAP, it’s about integrating every step—from order capture and inventory allocation to shipment and invoicing—into a single, intelligent order management software that empowers businesses to innovate and deliver on customer expectations faster and more efficiently.
: The sales transfer and audit process is a systematic method of reviewing and verifying transactions related to sales and subsequent transfers of goods or services. Its primary purpose is to ensure accuracy, transparency, and compliance with internal policies and external regulations.

SAP Omnichannel Sales Transfer and Audit delivers real-time, automated processing from POS order capture to transfer execution. It features automated reconciliation, real-time dashboards with alerts, and a secure audit trail—ensuring data integrity, rapid issue resolution, and compliance with internal and external standards while reducing manual processes and financial risks.