Find solutions from similar cases from the past and apply to the current case.
The feature scans the subject and description of categorized cases over the last 12 months and returns the top three most similar cases to the current case. The model learns the semantic relationship of words in the description and subject text and uses this context to find cases similar to the current case. This semantic, sentence-level representation of case text yields more accurate results than a simple keyword search. You can check similar cases for possible solutions to the current case.
Overview
Agent Efficiency Gain
Improve agent productivity
Faster Case Resolution for Agents
Empower agents to solve cases faster
Service Efficiency & Satisfaction Increase
Increase service efficiency and improve customer satisfaction
Details
Solution type
AI Feature
Plans and pricing
Choose a base plan
SAP Enterprise Service Management, Similar Case Recommendation
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Details:
- This AI offering is included with Joule Base at no additional cost. A subscription to Joule Base is required to use it.
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Please keep in mind that in order to use this AI Agent/AI Feature, you will need the base product.
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Payment methods:
- Click on “Subscribe with Joule Base” to enable this AI Feature.
- Contract duration available upon request
-
Details:
- This AI offering is included with Joule Base at no additional cost. A subscription to Joule Base is required to use it.
-
Please keep in mind that in order to use this AI Agent/AI Feature, you will need the base product.
-
Payment methods:
- Click on “Subscribe with Joule Base” to enable this AI Feature.
