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Service Solutions from SAP

Provide great service experiences through your contact center and in the field.

SAP Service Cloud

Deliver personalized service experiences and enable fast resolutions across channels.

Deliver fast, personalized customer service

Enable contact center agents to provide fast, accurate answers and quick resolutions.

Provide personalized service with a customer hub and a 360-degree view of customers
Create, route, and solve tickets efficiently with a unified agent desktop and flexible ticketing tools
Save time and reduce routine tasks with AI- driven service intelligence
Help your agents solve issues quickly with contextual knowledge management

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Drive business results with service excellence

Build lasting customer relationships and improve the bottom line.

Reduce customer churn and increase loyalty with personalized customer service
Support sales, commerce, and marketing with instant omnichannel support
Increase customer service profitability with intelligent technologies
Improve employee satisfaction and performance with user-friendly agent tools and contextual support

Learn more

See how customers are succeeding with SAP Service Cloud

SAP Service Cloud Resource Center

Rolls Royce Power Systems AG

Learn how an engine manufacturer increased customer loyalty and tapped into new business opportunities by aligning sales and service.

Check out how DuluxGroup’s B&D Group used intelligent technologies to automate service processes and accelerate resolutions.

Butterfly Marketing

Discover how this supplier of home appliances and consumer electronics digitalized service operations to provide consistent, omnichannel customer experiences.

Learn how Piller Blowers & Compressors improved service, lowered administrative costs, and reduced customer machine downtime.

Find out how this multinational media services provider improved customer experiences by streamlining customer-oriented processes.

Productos Metalúrgicos

Hear how a leading distributor of hardware and vehicle parts deployed SAP solutions to improve customer and employee experiences.

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Empower your service teams to deliver great customer experiences

Discover how intelligent technologies help customer service organizations build customer loyalty and drive business growth.

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Break down silos to deliver customer value and fuel growth

Learn how connecting sales and service drives customer loyalty, retention, and revenue in this Webcast with guest IDC.

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Increase customer loyalty with service CRM

Learn how AI-driven, real-time customer insight improves customer experience.

Reimagine sales and service with guest Forrester

Transform your sales and service capabilities as you look ahead to the future.

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Turn customer service into an amazing experience

Improve customer satisfaction, boost net promoter scores, and reduce operational costs by applying expert insights from IDC.

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Create perfect service moments that build loyalty

Discover how SAP Service Cloud and Experience Management solutions from SAP help you win over customers by creating perfect service moments across all touchpoints.

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The Sales and Service Imperative

Get this IDC Infographic to see how bringing sales and service together improves customer service.

Read the infographic

Align sales and service to deliver customer value

Get insight from IDC into how breaking down silos improves customer experience and fuels business growth.

Unlock the power of sales and service

Discover how you can boost customer retention and accelerate growth by connecting sales and service on a unified platform.

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Create the right service moments

Discover how SAP Service Cloud solutions provides true omnichannel support to build customer loyalty.

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Win utility customers’ hearts and minds

Read the IDC white paper to learn how to begin delivering experiences that build relationships and increase profitability.

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Drive customer loyalty for utilities with exemplary service

Get practical step-by-step guidance in delivering outstanding omnichannel customer service experiences for utilities customers.

Read the IDC report

Get started with SAP Service Cloud

View how-to videos on using software features and functions
Watch webinars and attend expert events for the latest updates, insights, and advice
Get information about our quarterly release cycles, service availability, and cloud support

Start now

SAP Customer Experience Services

Transform your business faster with services and support from SAP.

Get an overview of services for SAP Service Cloud solutions and discover how we can help you address key aspects of your project, enforce best practices, and set up your own operations for ongoing success.

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Questions? Get in touch!

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