Today people want shopping to be easy and enjoyable whatever the product. See how SAP Commerce Cloud meets those expectations and delivers great experiences by engaging with your customers anywhere, at any time, and on any device.
Commerce
Create personalized, relevant, and omnichannel commerce experiences
Deliver great commerce experiences with a feature-rich, flexible, and integrated platform that can be used to sell to consumers and organizations.
SAP Commerce Cloud, cloud-based e-commerce software for B2B and B2C companies
SAP Commerce Cloud software, a cloud-based solution for B2B and B2C companies
SAP Commerce Cloud software, a cloud-based solution for B2B and B2C companies
SAP Commerce Cloud software, a cloud-based solution for B2B and B2C companies
SAP Commerce Cloud software, a cloud-based solution for B2B and B2C companies
SAP Commerce Cloud
Give a consistent commerce experience across all channels – from mobile, social, and chat to contact center and in-store. Drive conversion with personalization and support omnichannel order management and fulfillment. Plus, you can differentiate with continuous innovation by shortening time to value with a choice of industry accelerators.
- Cloud deployment
- Innovation enablement and industry accelerators
- Support for B2C, B2B, and B2B2C commerce
- Prebuilt integrations to other SAP systems
Solve your specific commerce needs
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Drive omnichannel success
Drive revenue with a community built for commerce
Attract visitors, convert prospects, and engage customers with relevant and readily available content that is designed to influence and accelerate purchase decisions.
360-degree view of customers
Give your customer support agents a snapshot of who the customer is, their brand, product and service affinities, and tooling to help the agent make relevant recommendations.
Choose your SAP software for commerce
SAP Commerce Cloud
Meet customer expectations and deliver great buying experiences that build brand loyalty. Give your customers a reason to come back for more by creating a personalized and relevant experience, responding rapidly to changing market conditions, and showcasing your products and services.
- Cloud deployment
- Omnichannel commerce
- Consolidated product information management
- Personalized search and merchandising
- Order orchestration and management
SAP Hybris Product Content Management
Make it easy for your customers to find what they want through more effective marketing campaigns, branding, and site search optimization. Keep merchandising information consistent across all channels, while updating catalogs with new products or promotions in less time.
- Cloud deployment
- Built-in workflows
- Multichannel content consistency
- Single source for data control
- Intuitive UI, mass edits, Excel file import
SAP Jam Communities
Build an online community where your customers, resellers, and distributors can collaborate and conduct e-commerce. Understand your customers’ needs and interests, and offer relevant content to guide the final purchase decision.
- Cloud deployment
- Collaboration and engagement
- Optimized content
- Commerce-focused community
Jump-start your SAP solutions and drive ROI by collaborating with industry experts, consultants, and support engineers to receive guidance, prescriptive best practices, and expertise – no matter where you are on your journey.
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Realize your business goals by simplifying and accelerating your digital transformation
In an era focused on continuous innovation and anticipating customer needs, it can be hard to turn your vision into reality. This is where SAP Digital Business Services can help. We’re part of SAP, so we know SAP software better than anyone else. With over 40 years of experience, we can help you reach your business transformation goals, and everything in between.
Transform your business with unparalleled service support enterprise-wide
SAP Digital Business Services connects business and IT to help you close the gap between your digital transformation strategy and execution. From designing and value discovery to accelerated innovation to productive usage for tangible business results, you can evolve your business by breaking new ground with a trusted adviser that knows SAP software best.
What are leading analysts saying about SAP?
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Leader for B2B commerce
Forrester evaluated the 11 most significant B2B commerce suite providers. According to the report, “SAP commerce solutions continue to be a favorite because of its stability, large global implementation partner network, and vertical industry solution focus.”
A leader in the Forrester Wave™: B2C Commerce Suites, Q1 2017
Forrester evaluated the 13 most significant B2C commerce suite providers. According to the report, "SAP commerce solutions continue to be a favorite because of its stability, large global implementation partner network, and vertical industry solution focus."
Get the facts
89%
of consumers have decided to go to their provider’s competitor because of a poor customer experience.
Digital Clarity Group
30%
of B2B buyers complete at least half of their work purchases online.
Forrester Research
See how customers are succeeding with SAP
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Expanding into new markets provides massive growth
When Tumi expanded its retail presence with more online storefronts globally, they were able to cut the time to market from months to weeks and grow revenue by $4 million.
Using our commerce content management system
Learn how Alcon delivers a true omnichannel customer experience to its network of eye surgeons and physicians while increasing effectiveness of its sales force.
Increasing online hits and revenue
While combining sites onto one platform, the Annie Selke company used our commerce solutions to encourage customer interaction and boost sales.
Get the latest news and trends from experts
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Amy Hatch
Senior Marketing Director
SAP
SAP
Prepare for one of the most impactful industrial revolutions
Explore how the consumption economy is forcing brands and businesses – B2B and B2C – to adapt at the speed of change. Get ahead of it with these strategies.
Amy Hatch
Senior Marketing Director
SAP
SAP
Transform your retail business for omnichannel success
Stay one step ahead of the competition by pushing the limits of omnichannel retailing. Review the emerging trends and innovations that you should consider now.
Brian Beck
SVP, E-Commerce and Omnichannel Strategy Guidance
Achieve cross-channel success with a mobile-first mindset
Take m-commerce by the reigns to drive impressive results – online and in your stores. Check out how some brands are achieving this feat with seven strategies.