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Airlines

Adapt to the connected traveler by preparing your airline to meet new technology requirements and changing traveler needs with solutions from SAP.

Year-over-year profit margin growth is tied to best-in-class experiences

Traveler demands, financial pressure, technology advancements, and global growth are changing the rules. SAP empowers airlines to stay ahead of the game and provide exceptional experiences by becoming intelligent enterprises.


Strategic Demand Management for Airlines

  • Fuel Management
  • Strategic Planning and Network Performance for Airlines

Operations and Asset Management for Airlines

  • Maintenance, Repair, and Overhaul
  • Operational Risk Management

Contextual Marketing and Customer Service Excellence for Airlines

  • Consent-Based Marketing
  • Omnichannel Service Excellence
  • Optimized Marketing
  • Single Customer View

Ground Handling, Catering and Billing Services for Airlines

  • Accounts Payable and Receivable
  • Planning and Analysis
  • Quote-to-Cash
  • Responsive Manufacturing
  • Strategic Procurement

Digital Transformation of Commerce and Sales for Airlines

  • Commerce Personalization
  • ONE Order Accounting  
  • Omnichannel Commerce Management
  • Sales Force Empowerment
  • Sales Performance Management
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Ensure a reliable, personalized air travel experience in a digital world

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Optimize experiences with intelligent technologies

Integrate and increase transparency of end-to-end processes and operations and leverage real-world awareness to make decisions and solve problems in innovative ways.

Get the facts

64%
less unplanned downtime where organizations optimize asset performance levels.

SAP Performance Benchmarking

76%
increase in operating margins with historical and forward-looking views into finances and operations.

SAP Performance Benchmarking

SAP Road Map for Airlines

Explore our airlines road map to learn about current industry solutions, planned innovations, and future direction.


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Current release highlights

  • Travel accelerator upgrade to IATA’s newest industry standard for NDC (v18.2) and ONE Order certification
  • Integration with Gigya technology for customer and consumer profiling in SAP Marketing Cloud
  • Unified predictive analytics and demand-driven material requirement planning
  • Airline industry content in SAP Profitability and Performance Management
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Upcoming innovations

  • Extensibility capabilities for machine learning scenarios in marketing data management
  • New interfaces to Google Analytics to analyze what drives people to a Web site
  • Enhancement of the material requirement planning cockpit to improve capacity planning and supply handling
  • Creation of a cockpit to manage financial plans
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Future plans

  • Implement customer journey management capabilities, such as check-in, boarding, and disruption
  • Develop the holistic marketing automation platform for contextual marketing, leveraging machine learning and AI
  • Support predictive maintenance planning and scheduling with connected assets and a connected workerforce
  • Enhance fuel management with the ability to expose risks

Find airlines software tailored to your needs

Transition from services provider to traveler partner by gaining the insight and flexibility needed to provide a consistent, personalized experience.
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SAP S/4 HANA and SAP Marketing Cloud

SAP S/4 HANA

SAP Marketing Cloud

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SAP S/4HANA

Become a best-run business by connecting people, business networks, the Internet of Things, and Big Data with our real-time enterprise resource management suite for digital business; deployed in the cloud or on premise.

SAP Marketing Cloud

Today, customers expect personalized experiences on every channel. The SAP Marketing Cloud solution helps you understand the customer context: what customers have done and what they are likely to do in the future. In this way, you can meet the needs of your audience effectively.

Transform your business faster with help from SAP Digital Business Services

Jump-start your SAP solutions and drive ROI by collaborating with industry experts, consultants, and support engineers to receive guidance, prescriptive best practices, and expertise – no matter where you are on your journey.
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Realize your business goals by simplifying and accelerating your digital transformation

In an era focused on continuous innovation and anticipating customer needs, it can be hard to turn your vision into reality. This is where SAP Digital Business Services can help. We’re part of SAP, so we know SAP software better than anyone else. With over 40 years of experience, we can help you reach your business transformation goals, and everything in between.

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Transform your business with unparalleled service support enterprise-wide

SAP Digital Business Services connects business and IT to help you close the gap between your digital transformation strategy and execution. From designing and value discovery to accelerated innovation to productive usage for tangible business results, you can evolve your business by breaking new ground with a trusted adviser that knows SAP software best.

What are leading analysts saying about SAP?

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Increasingly, airline companies are looking to solutions, such as SAP S/4HANA Finance, to help simplify the data picture, provide greater accuracy, and deliver real-time insights that can enhance decision making, according to a Deloitte white paper.

See how customers are succeeding with SAP

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Increasing productivity while lowering costs

Read how Air France-KLM simplified its strategic sourcing, gaining transparency into contracts and managing suppliers efficiently.

Making the world's largest airline the world's greatest

Learn how American Airlines is reinventing its team-member experience by enabling collaboration and building employee loyalty.

Providing smooth, memorable experiences

See how Bangkok Airways empowers its employees to provide premium service to customers, beginning with better HR support.

Respond to changing traveler behavior

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Providing tailored travel experiences requires active engagement with customers. Airlines must achieve real-time data capture and act on behavioral insights.

Get the latest news and trends from experts

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philip.tehau
Philip Te Hau
Global Head of the Travel and Leisure, SAP SE

Fly higher with a digital business framework

Uncover the five core components of the digital business framework for travel companies, and take a closer look at each.

eva-maria.roe
Eva Roe
Head of Airlines Solutions, SAP

Reimagine the future of airlines with smart products

Discover how the digitization of the airline industry, as much as it has changed operations and passenger habits over the past two decades, has only just begun.

anja.engelhardt
Anja Engelhardt
Go-To-Market Lead, Travel and Transportation
SAP

Outlast change with intelligent order management

Learn how airlines can support end-to-end visibility and simplify business models for unprecedented ROI with digital solutions setting a new industry standard.

Communities and Events

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SAP for Travel and Transportation Community

Stay up to date on the latest innovations, trends, and solutions by joining other travel and transportation stakeholders. Learn and share insights through blogs, discussions, and events – and find out how SAP can help your travel and transportation business run better.

Manage your airlines business enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.
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Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.

Finance

Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organization.

Procurement and Networks

Streamline procurement processes across your organization, driving compliance and control while cutting costs and risks.

Analytics

Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Database and Data Management

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Application Development and Integration

Deploy high-velocity, intelligent edge IoT applications using business and technology services.

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