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Customer Snapshot: Overview

With a 30-year history of creating superior products for discerning professionals and frequent travelers, Tumi is recognized as the world's leading brand of luxury travel, business and lifestyle accessories. Tumi's success can be traced to its continual focus on its principles of design excellence, functional superiority and technical innovation.


US$350 million

Number of Employees

Implementation Partner URL


South Plainfield, New Jersey, USA

Customer Website

Implementation Partners

Line of Business
Finance, Human Resources, Service

SAP Solutions
SAP Business Suite, SAP Business Warehouse, SAP Customer Relationship Management (SAP CRM), SAP ERP Financials, SAP Extended Warehouse Management (SAP EWM), SAP Forecasting and Replenishment, SAP Sales for Retail and Wholesale Distribution


Everything a stylish, sophisticated traveler could want.

Customer Snapshot: History

Modern Design & Unparalleled Performance

Customer Snapshot: Business Model

Global Commerce – in Over 70 Countries

Tumi can be found globally in over 70 countries through approximately 1,600 points of distribution utilizing multiple channels.
With products from top quality luggage to handbags and travel accessories, Tumi sells directly to consumers through a global network of approximately 100 company-owned stores, as well as indirectly through partner stores.
Find Tumi in high-end malls worldwide.

Customer Snapshot: Success Strategy

Innovative Quality Products—and More

Tumi has grown their business by focusing on five principles: 
1. Excellence in Design
2. Functional Superiority
3. Technical Innovation
4. Unparalleled Quality
5. World-Class Customer Service

The Challenge

Becoming Proactive instead of Reactive

Tumi needed to improve relationships with both wholesale and retail customers, and increase customer fill rates. The company needed a solution that would help them to improve reactions to market trends, better predict inventory needs, and provide faster, more accurate financial reporting.

Enter SAP


Meet the Criteria – in Every Capacity

“The criteria that we were using when we looked for a new solution was that it had to be a complete system. It had to be an integrated system. We needed to make sure that everyone was looking at the same information at the same time. It had to expand with a company that was growing rapidly.”

Tumi chose SAP because of the breadth of information that we were able to get from every channel, whether it’s retail to warehousing to customer service.

Enter SAP: The SAP Experience


Smooth Implementation

From the beginning, Tumi knew that implementing SAP was going to impact the business in many ways. The SAP ERP application has increased visibility across the organization, improved decision making and streamlined processes; the solution will also support and scale with the company’s explosive growth.

We saw the processes; we saw them work. We knew that we could expand and grow with this solution.

Tumi found Answerthink to be a helpful and proactive partner. Answerthink continues to work collaboratively with Tumi to determine which solutions should be deployed to help the company to grow and improve the way it does business.

''What is Tumi doing this year? What are Tumi's plans next year?''

Better Business

Enabling the Migration from Wholesaler to Retailer

Before implementing SAP solutions, Tumi was primarily a wholesaler. With the burden of its legacy systems lifted, Tumi was able to become a global retailer.

It was the natural migration of our business, but it would have been impossible with our legacy systems. Now we’re distributing products to our own stores and have offices and sales teams in many countries.

Better Business: Benefits


Doing Your Homework Pays Off – Big Time

What we did with all that extra money...

Real-Time Answers to Improve Customer Service

When a retail customer calls to find out where an order is, we used to have to put the customer on hold while we called the warehouse. Our customers expect more than that… Now with SAP CRM, we can provide better service to those consumers. If they sent a bag in for repair, we can tell them exactly where it is, no matter who picked up the phone. It’s all in the same system now.

Notably dramatic results since implementing SAP Business Suite:

30% Reduction in inventory levels

38% Reduction in warehouse space

44% Reduction in outstanding days sales

25% Increase in sales

Better Business: Run Simple


It’s in the Bag

Using SAP ERP for almost all of Tumi's business.
I am able to use SAP to pull reports out for customers and it gives them real time information. I don’t know where we would be today without SAP.

Journey Ahead


Taking it Further

By providing Tumi with such detailed consumer information, SAP is enabling the Tumi to get to the next level.

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