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SAP Cloud Trust Center
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Data Protection and Privacy Policy and Processing Agreements

We respect individual privacy. Our data protection and privacy policy and data processing agreements with our sub-processors, help us act on our values and abide by all relevant laws, worldwide.
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Data Protection and Privacy Policy

SAP has a global policy that outlines a standard for handling personal data. This policy helps us comply with applicable data protection and privacy laws.  It defines requirements for processing and accessing personal data, and establishes clear responsibilities and organizational structures. It also means that your data is safe with us.

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Data Protection and Privacy Coordinators

You can trust our network of coordinators to monitor the collection, processing, and deletion of personal data, and maintain a constant high level of data protection and privacy standards within group affiliates and business areas.

Data Protection Management System

To demonstrate our compliance obligations with data protection and privacy laws, SAP has implemented a wide range of measures – such as a data protection management system – to protect data controlled by us and our customers from unauthorized access and processing, accidental loss, or destruction.
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Line of Business Data Protection Guidelines

Our data protection management system allows SAP to ensure compliant behavior across all our lines of business. We have a set of company-wide data protection guidelines, function-specific work instructions, and a worldwide network of data protection representatives.

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Internal Data Protection

SAP regularly trains all employees and verifies a high level of data protection awareness with regular audits in more than 100 locations worldwide every year.

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EU Access by SAP

The EU Access service from SAP enables customers to have their data processed and accessed from within the European Union, European Economic Area, and Switzerland. Remote access outside this region is excluded. This service is eligible for on-premise services and a number of cloud services.

Data Protection Management System Certificate

Accredited by the British Standard Institution (BSI) of London, the certification is based on BS 10012, the standard for personal information management systems. Audit details and results are made available to all customer through the annual customer audit report.

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