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SAPPHIRE NOW Reimagined: Customer Experience Channel

Get on-demand content about how customers are overcoming challenges with SAP Customer Experience Services.

Put your deployment of SAP Customer Experience solutions on the path to success from day one

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Manage every phase of your project – from planning and implementation to operations – confidently with SAP Customer Experience Services offerings.

  • Collaborate with your in-house team and implementation partner extensively
  • Improve project quality from start to finish
  • Enforce best practices and lower project risk
  • Use services individually or as packages, and combine them with project priming methodologies

Why SAP Customer Experience Services?

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Reenergize your customer experience strategy

Improve the customer experience of your brand by identifying and overcoming operational obstacles, reviewing processes, and uncovering innovative solutions.

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Choose service quality first

Review and validate critical project areas, so you can proactively apply best practices and resolve complexities throughout your transformation journey.

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Be empowered with expertise and best practices

Access tailored workshops and optimization services for topics such as solution architecture, integration and data migration, and solution-specific methods.

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Get guidance – from start to finish

Receive dedicated support from experienced professionals throughout your entire project to transfer knowledge and skills to your team quickly.

Explore our services

Gain peace of mind – from project planning to operation – by using the broad portfolio of services offered by SAP Customer Experience Services.


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Services for SAP Customer Data Cloud

  • Drive market-differentiating innovation with first-party consumer data 
  • Get expert advice on key technical aspects throughout your project 
  • Follow implementation best practices
  • Mitigate risk by reviewing project and technical plans

Services for SAP Commerce Cloud

  • Access end-to-end guidance, collaborative review, and validation
  • Improve project quality with collaborative offerings
  • Gain deep technical, functional, and integration expertise
  • Boost digital capabilities faster for less cost and risk

Services for SAP Sales Cloud

  • Plan, lead, and expand your project implementation with experts
  • Deploy solutions quickly with quick-start services
  • Enhance architecture design or lead-to-cash transformation
  • Mitigate risk by reviewing and safeguarding design plans

Services for SAP Marketing Cloud

  • Address your project needs at all stages of its lifecycle
  • Let experts lead your project from start to go-live and beyond
  • Obtain guidance for complex functional and technical topics
  • Safeguard plans, validate quality, and mitigate risks

Services for SAP Service Cloud

  • Master complex technical, functional, and integration topics
  • Refine your solution strategy with proven advice
  • Deliver experience management projects, quickly and effectively
  • Apply foundational knowledge and technical principles

Services for Experience Management solutions from SAP

  • Optimize experience management
  • Visualize and act on the experience gap
  • Leverage deployment services to connect experience and operational data

Maximize solutions value with SAP Customer Experience microlearning videos

Find a path in uncertain times

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Stay relevant in a volatile business environment with SAP Commerce Cloud

Learn how SAP Commerce Cloud helps organizations stay relevant in a changing business landscape by moving their on-premise digital commerce platforms to the cloud.

Make an investment in CX and give customers the freedom to choose you

In this SAPPHIRE NOW Converge Customer Experience presentation, learn why – as the future of business evolves – the need to continually meet customer expectations with relevant, timely, and personal experiences remains consistent. 

Get the latest news and trends from experts

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