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SAP User Experience Management by Knoa

Key Benefits

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Measure user experience with real user data

Gain a data-driven understanding of how your employees interact with enterprise applications to find specific areas for improvement and take corrective action.

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Optimize processes and increase user adoption

Impact employee productivity by identifying opportunities that help improve user training, application usability, business process performance, and compliance.

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Support your entire SAP software landscape

Get a complete view of user and application performance across your entire SAP software landscape with front-end monitoring and access to experience metrics.

Key Capabilities

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Automated collection of productivity metrics

  • View standard and custom transactions that your users use across the SAP software landscape
  • Track users’ actions and identify performance issues that they experience or create
  • Aggregate and analyze user input to generate informative reports for various workstreams

Improved performance through insightful metrics

  • Identify training opportunities to improve application performance
  • Adjust operations by fine-tuning business processes
  • Configure products to achieve full compatibility with global privacy regulations

Successful migration to SAP S/4HANA

  • Quantify ROI on a small scale before embarking on a full-blown implementation
  • Identify critical issues that should be addressed while migrating to SAP S/4HANA
  • Modify outdated, inefficient, and complex processes before moving to a new platform

Management of enterprise solution performance

  • Measure user effectiveness, quality assurance, training status, and skills for new implementations
  • Pinpoint issues based on prior performance and take corrective measures during solution upgrades
  • Provide the information your business areas need to help users meet training and business needs

Assessment of user experiences

  • Understand the real user experience of how employees interact with enterprise software 
  • Analyze every touchpoint, including desktops, laptops, mobile devices, and virtual environments
  • Measure user experience on SAP S/4HANA as well as legacy SAP applications

Build a business case

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Create high-performing and efficient SAP environments

Find out how businesses and end users are benefiting from SAP User Experience Management by Knoa, based on a study by IDC.

See additional products

Jump-start your SAP solution implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
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