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SAP Digital Documents by OpenText

SAP Digital Documents by OpenText

Simplify communication with our content management solution

Automatically create and deliver consistent, contextual, and personalized business communications – with SAP Digital Documents by OpenText. This digital content management solution supports e-mail, PDF, Microsoft Word, HTML, and SMS publishing formats – and can help you improve partner and customer communications across all channels.

Why SAP Digital Documents by OpenText?

Because the document management software makes it easy for business users to create, review, and distribute digital communications across any channel – in real time.

  • Reduce the cost and effort of producing personalized business correspondence
  • Enhance loyalty through relevant, real-time customer communications
  • Speed up campaign execution and boost response rates by customizing offers
  • Simplify document processes by integrating with other SAP Hybris software solutions
  • Lower costs by increasing document automation and user productivity

Learn how SAP Digital Documents by OpenText can help you integrate and personalize omnichannel communications:

Functional Capabilities
SAP Hybris Integration
Tightly integrate with SAP Commerce Cloud, SAP Billing, and other solutions. Automate batch communication across your solutions with centralized control – and take full advantage of dynamic runtime.
Cross-Functional Workflow
Harness your enterprise data – and integrate document and output-related processes into a single cross-functional workflow.
Robust Document Processing
Empower business users to compose, generate, consolidate, and deliver effective digital documents in real time – using robust document processing with enhanced metadata support.
Multiple Publishing Formats
Formats include e-mail, PDF, Microsoft Word, HTML, and SMS. You can also automatically create contracts and quotations.
Green and Sustainable
Improve sustainability and lower costs by replacing paper-based correspondence with e-mail.
Technical Capabilities

Document Composition

  • Business users can define rules for determining which messages and content should be used in a document. These rules are typically based on a characteristic of the recipient – such as loyalty program membership level or customer preference profile. The software dynamically applies these user-defined rules.
  • The final documents produced can contain advanced markup – like OMR marking for optimized mailing and enveloping, and hyperlinks back to other live information sources (such as customer portals and QR barcodes).
  • Branding and logos can easily be applied by the sender of the document. The application natively integrates with SAP Hybris Digital Asset Management to dynamically load and apply the right versions and formats of graphical content.
  • Advanced business graphics are supported – as is the ability to dynamically generate advanced graphics onto documents, e-mails, and pictures.

Document Process Automation

  • The software automates and simplifies the creation and delivery of customer communications – and increases their effectiveness – by consolidating output from SAP Hybris solutions into a single production environment.
  • Millions of documents can be produced annually to suit the needs of your organization and size of your customer base. Each document is personalized and individually assembled in the format you want, and for the distribution channel specified by the recipient.
  • Enterprise data can be integrated with your document processes to extend the value of your SAP solutions.
  • Native integration with SAP Billing offers personalized bill presentment.

Document Presentment  

  • Documents can be generated live and in real time with SAP Hybris Digital Documents, which is directly integrated into the UI and processes.
  • The usage of integrated business correspondence lets you:
    • Reduce manual work by leveraging central templates and rules-based creation – while allowing for controlled individual changes of documents
    • Eliminate manual processes and use of Microsoft Word templates
    • Take advantage of centralized review and approval functionality
    • Rely on role-based access and security tied to the SAP authorization concept
    • Store documents directly in SAP Archive, SAP Document Access, or SAP Extended Enterprise Content Management (ECM)

Business User Enablement

  • Line-of-business users can create and manage targeted messages and correspondence via an intuitive interface – on their desktop or mobile device. No IT assistance required.

System requirements for SAP Digital Documents by OpenText

System and software requirements vary according to specific customer scenarios.

System Requirement Details
Supported applications
  • SAP Digital Documents by OpenText is tied to SAP NetWeaver 7.0 ABAP for SAP Billing, SAP Commerce Cloud, SAP ERP, and SAP CRM
  • Included Web applications for Java application server: Apache Tomcat 7.0.0, SAP NetWeaver 7.4, JBoss Enterprise Application Platform 6.2  
Supported OS and databases
Platforms for frameworks and StreamServer / StreamServe Web applications
  • Microsoft Windows Server 2012 R2 Foundation
  • Microsoft Windows Server 2012 R2 Essentials
  • Microsoft Windows Server 2012 R2 Standard
  • Microsoft Windows Server 2012 R2 Data Center
  • Microsoft Windows Server 2012 – Essentials
  • Microsoft Windows Server 2012 – Foundation
  • Microsoft Windows Server 2012 – Standard
  • Microsoft Windows Server 2012 – Data Center
  • Microsoft Windows 8.1
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8.1 Enterprise
  • Microsoft Windows 7 Professional Edition
  • Microsoft Windows 7 Ultimate Edition


Platforms and software
  • Oracle Solaris 11
  • Oracle Solaris 10
  • IBM AIX 7.1.x
  • IBM AIX 6.1.x
  • SUSE Linux Enterprise Server 11 – with Service Pack 3
  • Red Hat Enterprise Linux 6.6
  • Red Hat Enterprise Linux 6.3


  • Microsoft SQL Server
  • Microsoft SQL Server 2014
  • Microsoft SQL Server 2012
  • Oracle 12c (12.1) – with latest release and patch set
  • Oracle Database 11.2 – with latest release and patch set

Please contact your SAP account executive for licensing and purchasing options

SAP Digital Documents by OpenText

7018798- SAP Digital Documents by OpenText, first 200 units

7018799- SAP Digital Documents by OpenText, 201 to 600 units

7018800- SAP Digital Documents by OpenText, more than 600 units

Contact Us


Contact your local SAP account executive for additional licensing and purchasing options


For general licensing information, consult Licensing SAP Software: A Guide for Buyers 

*Customer Login Required (S-User) – Information marked with an asterisk is available to current SAP customers only. Your customer login (s-user) is required to access this information. Please contact your local SAP support center for assistance.

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