- Extend your business with interactions through progressive Web apps, chatbots and messengers, or smart machines and devices
- Experiment with different touchpoints and screens without back-end constraints
- Accelerate innovation with technology and creative partners working in parallel on an openly accessible platform
- Produce new digital experiences that increase customer engagement and conversions
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Be free to grow your e-commerce business without limits
Build what you need swiftly, simplify buying processes, and turn e-commerce customers into brand advocates.
SAP Customer Experience LIVE: The future of e-commerce is here today!
Read the Harvard Business Review report: Transforming B2B Customer Experience
SAP is named a Leader in the 2020 Gartner Magic Quadrant for Digital Commerce
Unlock true digital agility with headless commerce
Adopt new touchpoints quickly and launch new digital experiences with
headless e-commerce capabilities.
Give customers the freedom to engage from anywhere
Meet customers where they are by offering rich, mobile-first buying experiences.
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Smartphone displaying mobile-optimized camera sales storefront
Commerce sites on two different mobile devices
Landing page from an e-commerce site
Web page with product categories and search results from an e-commerce site
Web page with search results for snow jackets
Web page with search results and categories for filtering the results
- Create a personalized mobile experience with intuitive and optimized mobile apps and progressive Web stores
- Speed purchases and drive sales through intuitive mobile browsing and single-click purchase options
- Reach new customers by engaging them on their mobile device, where half of all e-commerce sales happen today
- Provide more personalized customer experiences with direct notifications and location-based services
Accelerate launches with industry-specific support
Achieve time to value faster with built-in, industry-specific language, currency,
and support for multinational rollouts.
- Enable end-to-end commerce processes quickly to deliver a commerce experience on your customers’ terms
- Reduce cost and risk, while deeply integrating your commerce platform with core SAP applications
- Execute multinational rollouts with embedded support for multiple languages, currencies, and regional regulatory compliance
Maximize your ROI with prebuilt integrations
Benefit from many prebuilt integrations with SAP S/4HANA, SAP ERP, SAP Customer Experience solutions, and other SAP applications.
- Facilitate end-to-end commerce processes for simple and transparent commerce experiences
- Reduce the cost, risk, effort, and time to value of integrating your commerce platform with core SAP applications
- Accelerate time-to-value by reducing effort when integrating your commerce platform to core SAP business systems
Extend e-commerce innovation with microservices
Innovate at the speed of your customer through extensive, serverless microservices running on a cloud-native platform.
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Event-triggered workflow in a console from project "Kyma"
Service management workflow in a console from project "Kyma"
Two computer monitors displaying an omnichannel platform
Service instances page for viewing and configuring service instances
Customer-registered-function details page
- Increase operational efficiency through independently deployable, serverless functions and microservices
- Develop cloud-native, side-by-side extensions through SAP Commerce Cloud events and APIs
- Gain maximum flexibility by consuming services provided by SAP Cloud Platform or third-party cloud platforms
Frequently Asked Questions
What are analysts saying about commerce solutions from SAP?
2020 Gartner Magic Quadrant for Digital Commerce: SAP is named a Leader
Are you evaluating next-generation digital commerce platforms? Find out why Gartner again recognized SAP as a Leader in the 2020 Magic Quadrant for Digital Commerce.*
Training and Certification
Realize business results fast with expert-led training, hands-on experience, and best practices for SAP Commerce Cloud.
Train where it suits you best
Training courses are available at select SAP offices, your own location, and online to meet your needs and preferences.
Empower your team
Role-based training equips your team with knowledge needed to adopt and optimize SAP Commerce Cloud quickly and effectively.
Access the latest resources
Comprehensive, up-to-date resources are available when you need them by accessing SAP Learning Hub with a subscription.
Start your learning journey
Find the best training and certification for you and your team using our visual learning guides. Plan your learning journey to get started quickly.
Get started with SAP Commerce Cloud
- View how-to videos on using software features and functions
- Watch Webinars and attend expert events for the latest updates, insights, and advice
- Get information about our quarterly release cycles, service availability, and cloud support
SAP Customer Experience Services
Transform your business faster with services and support from SAP.
Get an overview of services for SAP Commerce Cloud solutions and discover how we can help you address key aspects of your project, enforce best practices, and set up your own operations for ongoing success.
Partner Ecosystem
Benefit from specialist expertise to guide your SAP Commerce Cloud project. SAP Customer Experience solution partners provide the service and support you need to meet your enterprise goals.
Additional Products
Learn about other products from the SAP Commerce Cloud portfolio.
SAP Upscale Commerce
SAP Upscale Commerce is a mobile-first next-generation commerce solution designed for midsize retail, consumer goods, and direct-to-consumer industries.
SAP Commerce Cloud Resource Center
Support the end-to-end customer journey
Explore the other cloud solutions in the SAP Customer Experience portfolio.
SAP Customer Experience solutions
See how the SAP Customer Experience solutions bring together customer data, machine learning technology, and microservices to power real-time customer engagements across sales, service, marketing, and commerce.