An e-commerce platform to drive profitable innovation
Success in online sales today requires agility, intelligence, and an e-commerce platform that can adapt and scale as your digital business grows.
Boost digital commerce results
Join Aberdeen and SAP to discuss the importance of CX agility in e-commerce.
Prepare your business for a bright digital future with an agile, intelligent, and highly scalable cloud commerce platform built for innovation.
Our e-commerce platform solutions support a unified platform for any business model that's:
Find out how Carrefour Belgium created a consistent and efficient online shopping experience.
Learn how Flexi turned to e-commerce to help keep its business thriving, even when stores were forced to close during the pandemic.
See how floral exporter Dutch Flower Group simplifies sales of its complex and ever-changing assortments.
Discover how New Era Cap Company delivers richer, more personalized experiences for both businesses and consumers of all ages.
Find out why Gartner has recognized SAP as a Leader in the Magic Quadrant for Digital Commerce for the seventh time in a row.
Check out Forrester’s TEI report to understand the potential return on investment when deploying SAP Commerce Cloud and SAP Customer Data Cloud solutions.
Embedding agility in CX activities can help you transform and elevate the performance of your commerce organization. Learn about the five key building blocks for achieving CX agility.
A digital commerce platform enables you to sell products, solutions, and services digitally – either through a typical online store or other digitally connected devices, such as mobile phones, wearables, connected cars, and IoT devices. It also allows you to include your physical stores in your digital commerce strategy, especially for omnichannel fulfillment scenarios, such as “buy online pick up in store” or “buy online return in store.”
A headless commerce platform decouples the front end or the storefront (aka the “head”) from all the back-end logic and processes of the platform. This results in more flexibility and agility, as you can work on updating your storefront without touching any of the core services running in the back. You also get a more modular approach to commerce, as core commerce capabilities are available as microservices and can be used independently of each other through API calls, even in scenarios where you don’t have a typical customer-facing storefront but want to feed different sales channels (aka “headless”).
SAP Commerce Cloud is our proven commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. You can customize the solution to meet your specific needs and manage even the most complex catalogs, products, and configurations for creating exceptional, hyperpersonalized omnichannel experiences. The solution also comes with powerful and comprehensive B2B commerce capabilities.
SAP Upscale Commerce is our next-generation commerce solution designed for small and midsize organizations that want to launch direct-to-consumer channels. The pure software-as-a-solution (SaaS) solution uses a mobile-first approach to create exceptional commerce experiences in weeks. SAP Upscale Commerce includes innovative AI-based capabilities, such as intelligent widgets, mobigrams, and merchandising algorithms, that allow you to sell smarter at a low total cost of ownership.
While both can be seen as different terms describing the same thing, e-commerce means selling products online, usually through a typical online store. Digital commerce expands that concept by including all the touch points and processes throughout the entire customer journey. This means that all the tools, processes, and technologies used to create the online offer are critical to the overall definition. It also encompasses the inclusion of physical sales channels, such as your store network, into your digital commerce strategy.
*Gartner, Magic Quadrant for Digital Commerce, Jason Daigler, Yanna Dharmasthira, Sandy Shen, Penny Gillespie, Mike Lowndes, Aditya Vasudevan, 31 August 2021.
Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.