Get an overview of your emails with customers, and a quick access to their cases and questions. The Smart Actions of the SAP CX AI Toolkit, represent insights and action items that are pulled from your email and meetings. It offers you a quick access to your last email with your customers, by summarizing it and providing its description. The Smart Actions also show you your customer's questions, and you can trigger an AI generated answer based on the data sources and files that you have on your OneDrive. Additionally, it provides you with links to the data sources that the answers were pulled from. This tool offers you a set of actions for each question, like copying, viewing the answer, dismissing the question, and enables you to schedule a follow-up meeting, if needed.

Benefits

• Help your teams make more intelligent decisions with enterprise data combined with operational data
• Automate routine tasks from right where your teams work using a stand-alone app or Joule
• Understand customers and answer their questions faster with proactive insights and answers derived from enterprise data

Business Value

• 70% higher staff productivity