SAP CX AI Toolkit, intelligent customer profile

Harness data from SAP CX to generate a summary that is easy to comprehend.

Overview

When you select an account, the system pulls all the open opportunities and service cases related to the account. If needed, you can choose to include a summary of a selected opportunity and case. The generated summary is written in natural language, and you can set its length.

Benefits

Help your teams make more intelligent decisions with enterprise data combined with operational data
Automate routine tasks from right where your teams work using a stand-alone app or Joule
Understand customers and answer their questions faster with proactive insights and answers derived from enterprise data

Business Value

10% improvement in sales and service staff productivity
1% increase in win rate
10% increase in first-call resolution rate

Details

Solution type

AI Feature

Plans and pricing

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