Offer a high-quality service experience thanks to accurate interactions enabled by advanced natural language processing and named entity recognition technology.
End-to-end chatbot platform for the enterprise
SAP Conversational AI
Build innovative chatbots with a comprehensive bot-building platform provided by SAP Conversational AI, formerly known as Recast.AI. Leverage artificial intelligence (AI), world-class language technology, and preconfigured bots to improve the customer experience.
- Cloud deployment
- Powerful multilingual technology
- End-to-end bot building platform
- Preconfigured industry-specific bots
- Integration with external and internal channels
Key Benefits
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Improve the accuracy of chatbot interactions
Chatbot creation quickly and easily
Use intuitive tools to create a fully-functioning chatbot within weeks instead of months, with minimal training input required.
Get up and running fast with preconfigured bots
Spend less time on bot development with preconfigured chatbots for specific industry sectors, reducing integration time and speeding up deployment.
Key Capabilities
Technical Information
SAP Conversational AI is deployed in the cloud and is available as software as a service (SaaS), so you can access it from any Web browser.
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Getting started
Follow the easy setup instructions to build your own chatbot, getting conversational AI into your business.
Tutorials
Watch videos introducing you to chatbots and giving step-by-step instructions on how to build your own bot.
Performance
Benefit from superior service levels with a 99% service guarantee on all bot channels, 24x7 performance levels of 85%, and smart scaling for high volumes.
Jump-start your SAP solution implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
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Services
Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.
Support
Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.
Security and Compliance
Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data center.
