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CX Agility: The Path to Customer Loyalty & Profitable Business Growth

This report provides an overview of the role of agility in managing CX activities. It highlights how agility helps firms keep-up with changing customer needs and business conditions, the performance benefits firms achieve through agility, and the key building blocks to transform traditional and inefficient CX programs into modern and agile CX programs. Learn more at www.sap.com/cx.  Κατεβάστε το αρχείο

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