SAP Customer Experience (SAP Cloud for Customer, SAP Sales Cloud and SAP Service Cloud Version 2 and SAP Commerce Cloud) SOC 2 Audit Report 2025

The scope of this SOC report includes the SAP Cloud for Customer, SAP Sales Cloud and SAP Service Cloud Version 2 and SAP Commerce Cloud systems.

 

The SAP Cloud for Customer system is an SAP Customer Relationship Management (CRM) Software-as-a-Service (SaaS) offering. It is a set of solutions for sales and service teams. All solutions are pre-integrated with SAP Business Suite and the solutions are supported on a wide range of browsers and mobile devices. It is a multi-tenant cloud offering that brings sales, customer service and social CRM together.

 

SAP Cloud for Customer System Supported by Infrastructure Managed by Amazon Web Services is offered in the following data center regions:

  • China, Shanghai

  • Germany, Frankfurt

  • Saudi Arabia, Riyadh

  • United Arab Emirates, Dubai

  • Australia: Sydney

  • Brazil: São Paulo

  • Canada: Central

  • Germany: Frankfurt

  • India: Mumbai

  • USA: N. Virginia

  • USA: Oregon 

  • Australia: Sydney

  • Brazil: São Paulo 

  • Germany: Frankfurt

  • India: Mumbai

  • USA: N. Virginia

The SAP Sales Cloud and SAP Service Cloud version 2 is an SAP Customer Relationship Management (CRM) Software-as-a-Service (SaaS) offering. It is a cloud native product built on the Amazon Web Services (AWS) hyperscaler. It is a set of solutions for sales and service teams. All solutions are pre-integrated with SAP Business Suite and the solutions are supported on a wide range of browsers and mobile devices. SAP Sales Cloud and SAP Service Cloud version 2 is a multi-tenant cloud offering that brings sales, customer service and social CRM together.

  • Australia: Sydney

  • Brazil: São Paulo 

  • Germany: Frankfurt 

  • India: Mumbai

  • USA: N. Virginia

The SAP Commerce Cloud system is a a cloud-based e-commerce platform. Customers extend and build their own environment on top of the Commerce Cloud core codebase to achieve their desired e-commerce solution. All solutions run within the dedicated hyperscaler subscription of each customer. Customers can perform several self-service tasks through the Cloud Portal.

  • Australia: New South Wales

  • Brazil: São Paulo 

  • Canada: Toronto 

  • China: Hebei 

  • China: Hong Kong 

  • China: Shanghai

  • India: Pune 

  • Japan: Tokyo 

  • Netherlands: Amsterdam 

  • Singapore 

  • UK: London

  • United Arab Emirates: Dubai 

  • USA: California 

  • USA: Virginia 

SOC 2 reports are prepared in accordance with AT-C Section 205 and the International Standard on Assurance Engagements No. 3000. SOC 2 reports fulfil various information and assurance needs of customers and aim to place trust in SAP’s service organization systems, processes, and controls.  These reports are intended to meet the needs of a broad range of users that need detailed information and assurance about the controls at a service organization relevant to Security, Availability, and Processing Integrity of the systems that are used to process users’ data and the Confidentiality and Privacy of the information processed by these systems (AICPA, Trust Services Criteria).  Additionally, they can play an important role in the oversight of the organization, vendor management programs, and regulatory oversight.  Please note that this examination's scope does not include the controls of any subservice organizations.  SOC 2 Type 1 covers management’s description of a service organization’s system and the suitability of the design of controls at a specific point in time, whereas a SOC 2 Type 2 also includes the operating effectiveness of controls for a dedicated period of time.

 

SAP Cloud for Customer, SAP Sales Cloud and SAP Service Cloud Version 2 and SAP Commerce Cloud have regularly prepared SOC 2 Type 2 audit reports by an independent 3rd party accountant. This version of the report covers as of the audit period April 1, 2024 to March 31, 2025, and the trust principles Security, Availability, Processing Integrity, and Confidentiality.

 

The use of these reports is restricted. A copy of this report is available for all SAP customers and prospects with a non-disclosure agreement in place.