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Latest insights from SAPPHIRE NOW

Watch SAPPHIRE NOW Reimagined sessions to see how becoming an intelligent enterprise can help you build resilience and succeed in times of crisis and recovery.

SAP Executive Board Questions and Answers

Watch the replay as SAP Executive Board candidly answer your questions.

Welcome to the Customer Experience Channel

Commerce 2020: SAP CX Insights – Charting a Path from Recovery to Resilience

As the global health crisis unfolds, brands recognize that they need to accelerate their digital transformation journey and focus on building greater agility and flexibility in their e-commerce business. Read this report to learn the key steps to take in the short- to mid-term future.

Make an Investment in Customer Experience and Give Customers the Freedom to Choose You

While the future of business evolves, the need to continually meet customer expectations with relevant, timely, and personal experiences remains consistent. Customers still need the freedom to choose every step of their journey. Organizations still strive to create individual experiences from their customers’ point of view through better understanding, closer engagement, and successful delivery. Leaders in customer experience share best practices to make sure no customer is left behind.

The future of B2C customer experience

How can companies thrive in a world where customers themselves specify the terms of the relationship, but then let AI guide their buying journey?

The future of B2B customer experience

As decision-making and purchasing processes rapidly change, how do B2B companies reinvent themselves to lead in the experience economy?

Watch the Replays

Choose the Customer Experience on-demand and cross-topic videos you would like to view. We welcome your feedback after you view the videos.

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